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~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Satisfaction
11,015
Zufriedenheit
10,089
Service quality
6,747
Employee retention
6,548
Mitarbeiterbindung
6,527
Dienstleistungsqualität
6,519
Consumer behaviour
6,297
Konsumentenverhalten
6,133
Relationship marketing
5,893
Beziehungsmarketing
5,853
Lebensqualität
4,571
Quality of life
4,512
Deutschland
3,097
Arbeitsverhalten
3,075
Work behaviour
3,064
Germany
2,898
Leistungsmotivation
2,480
Work motivation
2,449
Personalmanagement
2,411
Human Resource Management
2,410
job satisfaction
1,970
Arbeitskräfte
1,875
Workforce
1,872
Führungsstil
1,742
Leadership style
1,735
Emotion
1,728
USA
1,666
Arbeitsmobilität
1,624
Labour mobility
1,608
Schätzung
1,599
United States
1,594
Estimation
1,509
Organizational behaviour
1,439
Verhalten in Organisationen
1,418
satisfaction
1,392
India
1,330
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Online availability
All
Undetermined
7,203
Free
2,464
Type of publication
All
Article
13,140
Book / Working Paper
2,337
Journal
6
Other
5
Type of publication (narrower categories)
All
Article in journal
10,724
Aufsatz in Zeitschrift
10,724
research-article
1,146
Aufsatz im Buch
800
Book section
800
Graue Literatur
317
Non-commercial literature
317
Hochschulschrift
288
Working Paper
221
Arbeitspapier
218
Thesis
203
Case study
117
Fallstudie
117
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
84
Sammelwerk
84
conceptual-paper
75
case-report
74
review-article
54
Aufsatzsammlung
47
review
40
viewpoint
33
Article
30
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
non-article
17
technical-paper
12
Conference proceedings
11
Reprint
10
Lehrbuch
9
Textbook
9
Interview
6
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5
Handbuch
5
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5
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4
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English
14,492
German
856
Undetermined
128
Italian
5
French
4
Spanish
4
Lithuanian
2
Czech
1
Polish
1
Romanian
1
Turkish
1
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Author
All
Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
35
Aksoy, Lerzan
34
Mittal, Vikas
31
Wong, IpKin Anthony
30
Gustafsson, Anders
28
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Institution
All
Springer Fachmedien Wiesbaden
18
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Published in...
All
Journal of retailing and consumer services
421
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
Total quality management & business excellence
66
The international journal of bank marketing : IJBM
65
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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Source
All
ECONIS (ZBW)
13,840
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
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1
Quantity, quality, and
satisfaction
with mentoring : what matters most?
Xu, Xiaohong
;
Payne, Stephanie C.
- In:
Journal of career development
41
(
2014
)
6
,
pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
Saved in:
2
Well-being, affective commitment and job
satisfaction
: influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
3
Employee need
satisfaction
and positive workplace outcomes : the role of corporate volunteering
Haski-Leventhal, Debbie
;
Kach, Andrew
;
Pournader, Mehrdokht
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
3
,
pp. 593-615
Persistent link: https://www.econbiz.de/10012006713
Saved in:
4
A model of memorable tourism experience : the effects on
satisfaction
, affective commitment, and storytelling
Zhong, Yun Ying
;
Busser, James
;
Baloglu, Seyhmus
- In:
Tourism analysis : an interdisciplinary tourism & …
22
(
2017
)
2
,
pp. 201-217
Persistent link: https://www.econbiz.de/10011717959
Saved in:
5
The relationship between employee performance management and civil servants' turnover intentions : a test of the mediating roles of system
satisfaction
and affective commitment
Van Waeyenberg, Thomas
;
Decramer, Adelien
;
Desmidt, …
- In:
Public management review
19
(
2017
)
5/6
,
pp. 747-764
Persistent link: https://www.econbiz.de/10011707119
Saved in:
6
Adoption,
satisfaction
, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
7
Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
8
Measuring exercise involvement among fitness centers' members : is it related with their
satisfaction
?
Tsitskari, Efi
;
Quick, Shayne
;
Tsakiraki, Anastasia
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 372-389
Persistent link: https://www.econbiz.de/10010465653
Saved in:
9
Nonprofit brand heritage : its ability to influence volunteer retention, engagement, and
satisfaction
Curran, Ross
;
Teheri, Babak
;
MacIntosh, Robert
; …
- In:
Nonprofit and voluntary sector quarterly
45
(
2016
)
6
,
pp. 1234-1257
Persistent link: https://www.econbiz.de/10011628391
Saved in:
10
Internal service quality as a driver of employee
satisfaction
, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
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