Narrow search
Showing 1 - 10 of 15,560
Cover Image
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich; Kwak, Choonjong - In: Total quality management & business excellence 33 (2022) 14, pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Cover Image
Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels
Abdulkerim, Ibrahim; Avvari, Muralidhar; Cherkos, Tomas - In: International journal of applied management science 11 (2019) 3, pp. 277-293
Persistent link: https://www.econbiz.de/10012110841
Cover Image
ServQual and modified Kano for process improvement : a case study of a medical device distributor
Oey, Elia; Cynthia, Debby; Megawati, Megawati; … - In: International journal of business excellence : IJBEX 28 (2022) 3, pp. 281-299
Persistent link: https://www.econbiz.de/10014234676
Cover Image
Applying quality function deployment in open innovation engineering
Suchada Rianmora; Siwat Werawatganon - In: Journal of open innovation : technology, market, and … 7 (2021) 1/26, pp. 1-20
innovative product to which a Kano's model and quality function deployment (QFD) analysis was applied. In order to accomplish the …
Persistent link: https://www.econbiz.de/10012417942
Cover Image
Identifying latent needs : towards a competence perspective on attractive quality creation
Carlgren, Lisa - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1347-1363
Persistent link: https://www.econbiz.de/10010208035
Cover Image
Application of quality function deployment for the design and development of a lathe machine
Jagdeep Singh; Harwinder Singh; Gandhi, Surjit Kumar - In: International journal of management concepts and … 11 (2018) 3, pp. 239-269
Persistent link: https://www.econbiz.de/10011961127
Cover Image
Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality
Bigorra, Anna Martí; Isaksson, Ove - In: International journal of production research 55 (2017) 7/8, pp. 2320-2335
Persistent link: https://www.econbiz.de/10011648588
Cover Image
Total performance excellence : a model to implement Six Sigma in service organisations
Shanmugaraja, Muthuswamy; Nataraj, M.; Gunasekaran, … - In: International journal of six sigma and competitive … 7 (2012) 2/4, pp. 209-242
Persistent link: https://www.econbiz.de/10010231248
Cover Image
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali; Azad, Mohsen Farzaneh - In: Total quality management & business excellence 30 (2019) 7, pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Cover Image
The impact of XR applications' user experience-based design innovativeness on loyalty
Jeon, Joo-Eon - In: Cogent business & management 10 (2023) 1, pp. 1-16
Web-based extended reality (XR) is an umbrella term for applications such as augmented reality and virtual reality. However, prior studies have only focused on the technological advancement of XR applications. Thus, this research explored the impact of the user experience-based design...
Persistent link: https://www.econbiz.de/10014452006