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Pleasant ambient scents : a meta-analysis of customer responses and situational contingencies
Roschk, Holger; Hosseinpour, Masoumeh - In: Journal of marketing 84 (2020) 1, pp. 125-145
Persistent link: https://www.econbiz.de/10012176465
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Customer experience formation in today's service landscape
Lipkin, Michaela - In: Journal of service management 27 (2016) 5, pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
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Development of a causal alumni loyalty model : cross-cultural and cross-gender investigations
Iskhakova, Lilia - 2020
Persistent link: https://www.econbiz.de/10012488489
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A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen; Mandler, Timo; Eisend, Martin - In: Journal of business research : JBR 176 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
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Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul; Ho, Ting Hin; Tan, Lay Peng; Casidy, Riza - In: Journal of service theory and practice 33 (2023) 5, pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
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Factors affecting customer satisfaction in the customer journey in B2B and B2C e-commerce environment
Gevers, Noortje; Millemann, Jan Andre; Schnellbaecher, … - In: International journal of technology marketing : IJTMkt 18 (2024) 3, pp. 241-268
Persistent link: https://www.econbiz.de/10015062503
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Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi; Jhamb, Deepika - In: International journal of services, economics and management 12 (2021) 2, pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
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Premium customers' perception of firms' customer relationship management segmentation, identity strategies and their satisfaction
Wali, Andy Fred; Nwokah, N. Gladson - In: International journal of markets and business systems 2 (2016) 4, pp. 291-308
Persistent link: https://www.econbiz.de/10011716063
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Customers' perception of fish fast-casual restaurants
Castellini, Alessandra; Samoggia, Antonella - In: Journal of food products marketing 24 (2018) 3, pp. 348-371
Persistent link: https://www.econbiz.de/10011880360