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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety

Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139

Persistent link: https://www.econbiz.de/10011546142

Mobile claim management adoption in emerging insurance markets : an exploratory study in Thailand

Chupun Gowanit; Natcha Thawesaengskulthai; Peraphon … - In: The international journal of bank marketing : IJBM 34 (2016) 1, pp. 110-130

Persistent link: https://www.econbiz.de/10011540053

Hospital service quality preferences among culture diversity

Wongrukmit, Patcharin; Thawesaengskulthai, Natcha - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 908-922

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Mobile claim management adoption in emerging insurance markets

Gowanit, Chupun; Thawesaengskulthai, Natcha; … - In: International Journal of Bank Marketing 34 (2016) 1, pp. 110-130

Purpose – The purpose of this paper is to explore the adoption of a mobile insurance claim system (M-insurance) and develops a framework for the adoption of M-insurance by consumers. Design/methodology/approach – This study assesses mobile technology for claim management through the lens of...

Persistent link: https://www.econbiz.de/10014760709