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Internal audit quality : a pol...
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Customer satisfaction
Service quality
21,628
Dienstleistungsqualität
20,877
Qualitätsmanagement
16,856
Quality management
15,176
Wirtschaftsprüfung
13,599
Financial audit
13,065
Public sector
9,727
Öffentlicher Sektor
9,606
Kundenzufriedenheit
6,441
Consumer behaviour
4,503
Konsumentenverhalten
4,455
Theorie
4,318
Relationship marketing
4,234
Theory
4,230
Beziehungsmarketing
4,221
Deutschland
4,172
Germany
3,754
USA
3,556
United States
3,345
Internal audit
2,404
Product quality
2,291
Produktqualität
2,278
Krankenhaus
2,265
Interne Revision
2,205
Hospital
2,176
Corporate Governance
1,893
Health care
1,888
Corporate governance
1,858
Gesundheitsversorgung
1,840
Gesundheitswesen
1,719
Health care system
1,656
Jahresabschlussprüfung
1,561
India
1,537
Großbritannien
1,497
Indien
1,493
United Kingdom
1,491
Financial statement audit
1,480
Standardisierung
1,416
Standardization
1,408
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3,163
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1,113
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5,848
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47
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36
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36
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case-report
15
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9
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155
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Balaji, M. S.
15
Shahin, Arash
15
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Amin, Muslim
11
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Bonfanti, Angelo
8
Bujisic, Milos
8
Gursoy, Dogan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
215
Journal of retailing and consumer services
214
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
142
The journal of services marketing
129
The service industries journal
104
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
78
The TQM journal : the international review of organizational improvement
73
International journal of productivity and quality management : IJPQM
66
Journal of air transport management
65
Tourism management : research, policies, practice
64
Service business
60
International journal of quality and service sciences
57
Total quality management & business excellence
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
International journal of quality & reliability management
51
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
International journal of services and operations management : IJSOM
38
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
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ECONIS (ZBW)
6,432
Other ZBW resources
183
RePEc
20
EconStor
9
BASE
2
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1
ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando
- In:
International journal of organizational analysis
31
(
2023
)
4
,
pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
Saved in:
2
The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep
;
Avcilar, Mutlu Yüksel
- In:
Research journal of business management
4
(
2010
)
2
,
pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
Saved in:
3
Qualitätssicherung im Treuhandwesen
Koller, Thomas
- In:
Treuhand und Revision : Jahrbuch ...
(
2016
),
pp. 87-101
Persistent link: https://www.econbiz.de/10011632539
Saved in:
4
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
5
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
6
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Erboon Ekasingh
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
7
A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of technology, policy and …
21
(
2021
)
4
,
pp. 317-332
Persistent link: https://www.econbiz.de/10012800979
Saved in:
8
Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias
- In:
Serbian journal of management : an international …
13
(
2018
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10012137175
Saved in:
9
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
10
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
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