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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
81,922
Konsumentenverhalten
79,443
Brand management
17,495
Markenführung
17,081
Brand image
11,034
Markenimage
10,917
Theorie
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10,541
Relationship marketing
9,733
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9,691
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6,455
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5,984
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5,697
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5,624
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5,581
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5,479
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5,467
Online-Marketing
5,194
Internet marketing
5,160
Sports
4,741
Football
4,593
Fußball
4,547
Service quality
4,487
Dienstleistungsqualität
4,436
Einzelhandel
4,374
Retail trade
4,321
Werbewirkung
4,167
Advertising effects
4,113
Electronic Commerce
3,680
Marketingmanagement
3,569
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Han, Heesup
57
Mattila, Anna S.
27
Usman, Osly
22
Wong, IpKin Anthony
19
Prayag, Girish
18
Bilgihan, Anil
17
Prentice, Catherine
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Rather, Raouf Ahmad
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Qu, Hailin
11
Ryu, Kisang
11
Yu, Jongsik
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Carlson, Jamie
10
Chua, Bee-Lia
10
Gil Saura, Irene
10
Ha, Hong Youl
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Frank, Björn
9
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9
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9
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9
Kim, Woo Gon
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
189
Journal of business research : JBR
163
The journal of services marketing
107
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
79
Cogent business & management
75
Tourism management : research, policies, practice
61
Services marketing quarterly
59
The service industries journal
55
Asia Pacific journal of marketing and logistics
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Psychology & marketing
48
Journal of strategic marketing
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
Journal of Services Marketing
36
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
The international review of retail, distribution and consumer research
31
Journal of the Academy of Marketing Science
28
Journal of vacation marketing
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
The TQM journal : the international review of organizational improvement
27
Tourism analysis : an interdisciplinary tourism & hospitality journal
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
The journal of brand management : an international journal
25
Total quality management & business excellence
25
Journal of Islamic marketing
24
Journal of internet commerce
24
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ECONIS (ZBW)
5,694
Other ZBW resources
173
BASE
3
RePEc
2
EconStor
1
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1
Fans' brand commitment to basketball teams : establishing the validity and reliability of a new multidimensional scale
Shuv-Ami, Avichai
;
Thrassou, Alkis
;
Vrontis, Demetris
- In:
Journal of customer behaviour
14
(
2015
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10011551003
Saved in:
2
Sports
events and interaction among spectators : examining antecedents of spectators' value creation
Koenig-Lewis, Nicole
;
Asaad, Yousra
;
Palmer, Adrian
- In:
European Sport management quarterly : ESMQ
18
(
2018
)
2
,
pp. 193-215
Persistent link: https://www.econbiz.de/10011890882
Saved in:
3
Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit
sports
websites
Suh, Young Ik
;
Ahn, Taesoo
;
Pedersen, Paul M.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
Saved in:
4
Transforming
sport
consumption : exploring motivated
sport
fans innovativeness in the context of AR live
sport
streaming
Kim, Sungkyung
;
Manoli, Argyro Elisavet
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 444-463
Persistent link: https://www.econbiz.de/10014505232
Saved in:
5
Female season ticket holders : how their satisfaction is derived differently from males
McDonald, Heath
;
Leckie, Civilai
;
Karg, Adam
; …
- In:
European Sport management quarterly : ESMQ
18
(
2018
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10011890879
Saved in:
6
The effect of sponsor's brand on consumer-brand relationship in
sport
sponsorship
Lee, Jung-Yong
;
Jin, ChangHyun
- In:
Global business and finance review
24
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005159
Saved in:
7
New
sports
stadia for Africa? : the impact of sportscape features on attendance intentions in sub-Saharan African club
football
Quansah, Tommy Kweku
- In:
European Sport management quarterly : ESMQ
24
(
2024
)
2
,
pp. 404-427
Persistent link: https://www.econbiz.de/10014564376
Saved in:
8
Service recovery satisfaction and commitment in the context of spectator
sport
industry : study on Croatian
football
consumers
Kuzmanić, Antonio
;
Dlačić, Jasmina
;
Milfelner, Borut
- In:
Central European business review : CEBR
12
(
2023
)
2
,
pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
Saved in:
9
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional
sports
Theodorakis, Nicholas D.
;
Koustelios, Athanasios
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
Saved in:
10
The effect of e-service quality on
football
fan satisfaction and fan loyalty toward the websites of their favorable
football
teams
Pool, Javad Khazaei
;
Dehghan, Ali
;
Balouei Jamkhaneh, Hadi
- In:
International journal of e-business research : an …
12
(
2016
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10011446648
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