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~subject:"Customer satisfaction"
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Corporate culture and ethics :...
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Customer satisfaction
Konsumentenverhalten
78,613
Consumer behaviour
78,182
Unternehmensethik
17,256
Unternehmenskultur
16,948
Business ethics
16,340
Corporate culture
15,594
Theorie
15,429
Theory
15,134
Ethik
12,035
Ethics
11,349
Wirtschaftsethik
9,287
Beziehungsmarketing
9,008
Relationship marketing
8,991
Deutschland
7,767
Corporate Social Responsibility
7,731
USA
7,636
Markenführung
7,624
Brand management
7,619
Corporate social responsibility
7,611
United States
7,233
Germany
7,169
Economic ethics
7,130
Markenimage
6,567
Brand image
6,534
Kundenzufriedenheit
5,438
Soziale Werte
5,431
Online-Handel
5,373
Online retailing
5,360
Social values
5,330
Social Web
4,667
Social web
4,665
Dienstleistungsqualität
4,424
Service quality
4,421
Online-Marketing
4,334
Internet marketing
4,311
Brand
4,233
Markenartikel
4,229
Einzelhandel
4,148
Welt
4,132
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2,876
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909
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4,779
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657
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3
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4,657
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4,657
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113
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113
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77
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70
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70
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52
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47
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47
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40
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40
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15
Sammelwerk
15
Konferenzschrift
10
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9
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7
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7
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5
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5
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4
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English
5,317
German
115
Undetermined
5
French
2
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Bang, Nguyen
10
Barnes, Donald C.
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Ahn, Jiseon
9
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Seger-Guttmann, Tali
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Institutionen för Industriell Ekonomi och Organisation (INDEK), Kungliga Tekniska Högskolan (KTH)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
187
Journal of business research : JBR
148
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
56
The service industries journal
50
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of the Academy of Marketing Science
28
The international review of retail, distribution and consumer research
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of business information systems : IJBIS
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
5,433
RePEc
4
BASE
2
Showing
1
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10
of
5,439
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articles prioritized
date (newest first)
date (oldest first)
1
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
2
Ethics
support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
3
Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki
;
Erevelles, Sunil
- In:
Journal of business ethics : JOBE
125
(
2014
)
3
,
pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
Saved in:
4
Putting the customer at the center : does store managers' ethical leadership make a difference in authentic customer orientation?
Ruiz-Palomino, Pablo
;
Linuesa-Langreo, Jorge
; …
- In:
Academia : revista Latinoamericana de administración
36
(
2023
)
2
,
pp. 269-288
Persistent link: https://www.econbiz.de/10014305916
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
7
Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
8
Roles of religiosity in enhancing life satisfaction, ethical judgements and consumer loyalty
Ho Phi Dinh
;
Nguyen Van Phuong
;
Thi Vu Anh Trinh
; …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-15
religion in areas such as life satisfaction, faith,
ethics
, and materialism. Analysis, however, has yet to develop a systematic …
Persistent link: https://www.econbiz.de/10014420178
Saved in:
9
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan
;
Wei, Shuqin
;
Ang, Tyson
- In:
Journal of business ethics : JBE
178
(
2022
)
2
,
pp. 519-535
’
ethics
-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
Saved in:
10
The influence of the
ethics
of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
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