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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Notes from the search for deep indicators in services
Heskett, James L. - In: Journal of service management 25 (2014) 3, pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Goujani, Afshin Jahanbazi; Shahin, Arash; Isfahani, Ali Nasr - In: International journal of productivity and quality … 27 (2019) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012054879
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How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua; Hang, Yin; Liu, Junjun; Lai, Kee-hung - In: Corporate social responsibility and environmental management 21 (2014) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
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The influence of the physical work environment on retail employees
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen - In: The journal of services marketing 37 (2023) 6, pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
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Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR; Subramoniam, Suresh; Nizar Hussain, M. - In: Vision : the journal of business perspective 24 (2020) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
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The impact of employee satisfaction on employee intention to leave : a case study analysis
Lai Wan Hooi; Pang Yoon Leong - In: Journal for international business and entrepreneurship … 8 (2015) 3, pp. 281-299
Persistent link: https://www.econbiz.de/10011526758
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
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A structural equation modelling evaluation of antecedents and interconnections of call centre agents' intention to quit
Iwu, Chux Gervase; Opute, Abdullah Promise; … - In: Journal of risk and financial management : JRFM 14 (2021) 4, pp. 1-21
Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...
Persistent link: https://www.econbiz.de/10012522259