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Customer satisfaction
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Law, Chun Hung Roberts
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International journal of hospitality management
9
International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International Journal of Contemporary Hospitality Management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Standortfaktor Tourismus und Wissenschaft : Herausforderungen und Chancen für Destinationen
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ECONIS (ZBW)
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1
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
2
Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels
Liang, Sai
;
Schuckert, Markus
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 239-256
Persistent link: https://www.econbiz.de/10011669972
Saved in:
3
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
4
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
5
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
6
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
7
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
8
Experiencing P2P accommodations : anecdotes from Chinese customers
Lyu, Jing
;
Li, Mimi
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
77
(
2019
),
pp. 323-332
Persistent link: https://www.econbiz.de/10011988585
Saved in:
9
Gambling destinations and the effect of gambling results on tourist satisfaction and loyalty
Masiero, Lorenzo
;
Qian, Jianwei
;
Fong, Davis Ka Chio
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 678-689
Persistent link: https://www.econbiz.de/10011918041
Saved in:
10
An investigation of the perceived value of shopping tourism
Choi, Miju
;
Law, Chun Hung Roberts
;
Heo, Cindy Yoonjoung
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
7
,
pp. 962-980
Persistent link: https://www.econbiz.de/10011927262
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