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Customer satisfaction
Consumer behaviour
14
Dienstleistungsqualität
14
Konsumentenverhalten
14
Service quality
14
Kundenzufriedenheit
11
Emotion
10
Canada
7
Kanada
6
Online retailing
5
Online-Handel
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Beziehungsmarketing
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E-commerce
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Hotel industry
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Hotellerie
4
Internet marketing
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Online-Marketing
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Relationship marketing
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Bank
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Cultural identity
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Einzelhandel
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Emotions
3
Kulturelle Identität
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Mobile communications
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Mobilkommunikation
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Retail trade
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Social Web
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Social web
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Tunisia
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Attitudes
2
Bibliometrics
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Bibliometrie
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Brand
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Brand image
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Brand management
2
Confidence
2
Cross‐cultural studies
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Customer services quality
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12
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Ladhari, Riadh
12
Morales Alvarez, Miguel
3
Ladhari, Ines
2
Souiden, Nizar
2
Brun, Isabelle
1
Dufour, Béatrice
1
Lajante, Mathieu
1
Leclerc, André
1
Massa, Elodie
1
Reynoso, Javier
1
Rigaux-Bricmont, Benny
1
Sepúlveda, César
1
Toro, Rosario
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International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Health marketing quarterly
1
International Journal of Contemporary Hospitality Management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Managing service quality : MSQ ; an international journal
1
The international journal of bank marketing : IJBM
1
The service industries journal
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ECONIS (ZBW)
11
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1
The movie experience: a revised approach to determinants of satisfaction
Ladhari, Riadh
- In:
Journal of business research : JBR
60
(
2007
)
5
,
pp. 454-462
Persistent link: https://www.econbiz.de/10003451473
Saved in:
2
The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
Saved in:
3
Service quality, emotional satisfaction, and behavioural intentions : a study in the hotel industry
Ladhari, Riadh
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 308-331
Persistent link: https://www.econbiz.de/10009525093
Saved in:
4
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
5
Bank service quality : comparing Canadian and Tunisian customer perceptions
Ladhari, Riadh
;
Ladhari, Ines
;
Morales Alvarez, Miguel
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 224-246
Persistent link: https://www.econbiz.de/10009011788
Saved in:
6
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
7
Determinants of patient satisfaction with public hospital services
Ladhari, Riadh
;
Rigaux-Bricmont, Benny
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10010244751
Saved in:
8
Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh
;
Souiden, Nizar
;
Ladhari, Ines
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 111-124
Persistent link: https://www.econbiz.de/10009385061
Saved in:
9
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
10
Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh
;
Leclerc, André
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
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