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Customer satisfaction
Consumer behaviour
82,001
Konsumentenverhalten
79,521
Unternehmensethik
17,395
Business ethics
16,813
Theorie
14,175
Theory
13,956
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12,655
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12,139
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9,231
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8,992
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8,974
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8,955
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8,872
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7,770
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7,538
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7,494
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7,165
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7,162
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7,148
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7,105
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6,665
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6,625
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6,536
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5,730
Kundenzufriedenheit
5,460
Online-Handel
5,440
Online retailing
5,428
Social Web
4,823
Social web
4,819
Behaviour
4,790
Verhalten
4,751
Online-Marketing
4,464
Internet marketing
4,452
Service quality
4,437
Dienstleistungsqualität
4,392
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4,376
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4,272
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4,262
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4,159
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Wong, IpKin Anthony
18
Prentice, Catherine
17
Bilgihan, Anil
16
Prayag, Girish
16
Söderlund, Magnus
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Balaji, M. S.
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Gong, Taeshik
9
Kim, Woo Gon
9
Muskat, Birgit
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Institutionen för Industriell Ekonomi och Organisation (INDEK), Kungliga Tekniska Högskolan (KTH)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
187
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
57
Tourism management : research, policies, practice
54
Psychology & marketing
51
The service industries journal
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of services and operations management
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
5,453
Other ZBW resources
171
RePEc
4
BASE
2
Showing
1
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1
Ethics
support through rapport : elaborating the impact of service provider rapport on ethical
behaviour
intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
2
The role of coping in salespeople’s satisfaction and its effect on salespeople’s
ethics
Srivastava, Rajesh V.
- In:
Business ethics and leadership : BEL
3
(
2019
)
1
,
pp. 118-123
Persistent link: https://www.econbiz.de/10012054688
Saved in:
3
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
4
Effects of ethical sales
behaviour
on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
5
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan
;
Wei, Shuqin
;
Ang, Tyson
- In:
Journal of business ethics : JBE
178
(
2022
)
2
,
pp. 519-535
’
ethics
-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
Saved in:
6
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
7
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
8
The influence of the
ethics
of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
9
Roles of religiosity in enhancing life satisfaction, ethical judgements and consumer loyalty
Ho Phi Dinh
;
Nguyen Van Phuong
;
Thi Vu Anh Trinh
; …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-15
religion in areas such as life satisfaction, faith,
ethics
, and
materialism
. Analysis, however, has yet to develop a systematic …
Persistent link: https://www.econbiz.de/10014420178
Saved in:
10
Influence of corporate social responsibility as perceived by salespeople on their ethical
behaviour
, attitudes and their turnover intentions
Bourdeau, Baptiste
;
Graf, Raoul
;
Turcotte, Marie-France
- In:
Journal of business & economics research
11
(
2013
)
8
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009792998
Saved in:
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