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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,077
Konsumentenverhalten
79,596
Emotion
10,571
Theorie
10,087
Theory
9,902
Brand management
9,688
Markenführung
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5,300
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5,101
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5,038
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5,036
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4,653
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4,640
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4,592
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4,573
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4,542
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4,267
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4,214
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4,020
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3,966
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3,878
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3,579
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E-commerce
3,469
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3,312
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3,294
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2,985
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55
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20
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17
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17
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17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Söderlund, Magnus
15
Gustafsson, Anders
14
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Ryu, Kisang
12
Wu, Luorong
12
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11
Rather, Raouf Ahmad
11
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10
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10
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10
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10
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10
Qu, Hailin
10
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9
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9
Frank, Björn
9
Huber, Frank
9
Khan, Imran
9
Kim, Woo Gon
9
Lee, Choong-Ki
9
Muskat, Birgit
9
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9
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
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1
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1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
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Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Journal of retailing and consumer services
323
International journal of hospitality management
201
Journal of business research : JBR
163
The journal of services marketing
108
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
57
Psychology & marketing
52
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Service business
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of strategic marketing
42
Journal of service management
41
Journal of service research : JSR
41
Tourism management perspectives : TMP
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of Asian finance, economics and business : JAFEB
29
International journal of quality and service sciences
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Total quality management & business excellence
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of retail & distribution management
25
International journal of services and operations management
25
International journal of business information systems : IJBIS
24
International journal of services, economics and management
24
European Journal of Marketing
23
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ECONIS (ZBW)
5,757
Other ZBW resources
161
BASE
2
RePEc
2
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1
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1
The effect of sponsor's
brand
on consumer-
brand
relationship in sport
sponsorship
Lee, Jung-Yong
;
Jin, ChangHyun
- In:
Global business and finance review
24
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005159
Saved in:
2
The mediation of
emotions
in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
3
The role of consumers in creating experiences by organisers of sports events
Waśkowski, Zygmunt
- In:
Annales Universitatis Mariae Curie-Skłodowska / H
51
(
2017
)
2
,
pp. 263-271
Persistent link: https://www.econbiz.de/10011986158
Saved in:
4
Gamify, engage, build loyalty : exploring the benefits of gameful experience for branded sports apps
Habachi, Salma
;
Matute, Jorge
;
Palau i Saumell, Ramon
- In:
The journal of product & brand management
33
(
2024
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10014485716
Saved in:
5
The effect of
brand
experiences on
brand
loyalty through perceived quality and
brand
trust : a study on sports consumers
Akoglu, Halil Erdem
;
Özbek, Oğuz
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2130-2148
Persistent link: https://www.econbiz.de/10013552979
Saved in:
6
Fans'
brand
commitment to basketball teams : establishing the validity and reliability of a new multidimensional scale
Shuv-Ami, Avichai
;
Thrassou, Alkis
;
Vrontis, Demetris
- In:
Journal of customer behaviour
14
(
2015
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10011551003
Saved in:
7
Mediating effect of store attachment in formation of store
emotions
and patronage through art and culture
sponsorship
in retailing
Shin, Jong-Kuk
;
Park, Minsook
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
Saved in:
8
Impact of core product quality on sport fans'
emotions
and behavioral intentions
Behzad Foroughi
;
Davoud Nikbin
;
Hyun, Sunghyup Sean
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 110-129
Persistent link: https://www.econbiz.de/10011578568
Saved in:
9
The influence of
emotions
on game and service satisfaction and behavioral intention in winning and losing situations : moderating effect of identification with the team
Yim, Brian H.
;
Byon, Kevin K.
- In:
Sport marketing quarterly : preferred journal of the …
27
(
2018
)
2
,
pp. 93-106
Persistent link: https://www.econbiz.de/10012173520
Saved in:
10
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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