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Consumer anger: a label in search of meaning
Antonetti, Paolo - In: European journal of marketing : EJM 50 (2016) 9/10, pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
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Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa; Markley, Melissa; Davis, Lenita - In: Journal of business research : JBR 62 (2009) 2, pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
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A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany; Laufer, Daniel; Tripp, Thomas M. - In: Journal of the Academy of Marketing Science 38 (2010) 6, pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
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Collaborative consumption : determinants of satisfaction and the likelihood of using a sharing economy option again
Möhlmann, Mareike - In: Journal of consumer behaviour : an international … 14 (2015) 3, pp. 193-207
Persistent link: https://www.econbiz.de/10011376294
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How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun; Jia, Bocong; Huang, Yinghua - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
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Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy; Du Toit, Michael - In: International business and economics research journal 13 (2014) 2, pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David; Piqueras-Tomás, Lidia - In: Economic research 32 (2019) 1,1, pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
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The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi - In: International journal of markets and business systems 2 (2016) 4, pp. 309-334
Persistent link: https://www.econbiz.de/10011716080