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The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM
Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531
questionnaire completely. The study also examined the relationship between the dimensions of service quality and customer … satisfaction. The results confirm that most of the dimensions of digital service quality favour the development of customer …; however, companies should also gain credibility for customers and should design their products according to customer …
Persistent link: https://www.econbiz.de/10013259223
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The importance of educational service quality for customer satisfaction and organizational reputation
Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo : NG 69 (2023) 2, pp. 29-40
This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service …, and organizational reputation in the context of educational services. The conceptual framework for testing the … no significant difference between perceived and expected service quality. However, a positive relationship was found …
Persistent link: https://www.econbiz.de/10014310009
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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The importance of educational service quality for customer satisfaction and organizational reputation
Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo / Our Economy 69 (2023) 2, pp. 29-40
This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service …, and organizational reputation in the context of educational services. The conceptual framework for testing the … no significant difference between perceived and expected service quality. However, a positive relationship was found …
Persistent link: https://www.econbiz.de/10014520576
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Front Line Employees’ Social Intellect Competence Impact on Customer Satisfaction in Tourism Service
Navickiene, Regina - 2013
The researchers draw their attention to the fact that successful leaders, besides emotional, professional and personal competences, distinctly demonstrate interpersonal -- social competences. Analyzing the phenomenon of leadership , the authors defined, that leaders need to posses...
Persistent link: https://www.econbiz.de/10013075390
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Understanding Customer Needs and Wants
Camilleri, Mark Anthony - 2018
Business ought to understand their customers' needs and wants, if they want to remain successful in a competitive market place. Therefore, this chapter introduces its readers to market research as tourism businesses continuously require information on their customers. In this light, a well...
Persistent link: https://www.econbiz.de/10012907541
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Relationship marketing in customer loyalty of commercial galleries in times of COVID-19
Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435
high level of consistency. The coefficient of determination was used for statistical verification of dependence. The …
Persistent link: https://www.econbiz.de/10012888387
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An Investigation of Preference & Satisfaction Towards Online Apparel Purchase : A Customer Perspective
Kushwaha, Durga Wati - 2019
Internet has played a significant role in our daily life from communicating to distant places through emails, video calls, online chats, social networking across the globe to playing games with others along with purchasing the goods or services through electronic media. There are several reasons...
Persistent link: https://www.econbiz.de/10012868032
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Factors Affecting Customers’ Purchasing Behavior in Online Shopping
Azami, Sadraddin - 2019
positive, but they were not significant. The study recommends for adoption of policy, managerial and regulative measures … especially intended to enhance the management for supporting online purchasing as means to enhancing the mode of online … purchasing for the growth of online trade …
Persistent link: https://www.econbiz.de/10012871797
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Antecedents of Customer Satisfaction for Users of Post-Paid Mobile Services in Indore Region
Kumar, Prerna - 2017
The purpose of this study is to determine the factors influencing customer satisfaction for users of post-paid mobile … services in Indore region. The study gives insights into what customers perceive as key determinants for customer satisfaction … designing an appropriate strategy for customer satisfaction …
Persistent link: https://www.econbiz.de/10012968863