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Effects of social perceptions and organizational commitment on restaurant performance

Bufquin, Diego; DiPietro, Robin B.; Park, Jeong-Yeol; … - In: Journal of hospitality marketing & management 26 (2017) 7, pp. 752-769

Persistent link: https://www.econbiz.de/10011784024

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

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Familiarity, involvement, satisfaction and behavioral intentions : the case of an African-American cultural festival

Rivera, Manuel; Shapoval, Valeriya; Semrad, Kelly; … - In: International journal of event and festival management 13 (2022) 3, pp. 267-286

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Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Persistent link: https://www.econbiz.de/10014764101

The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model

Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275

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Experiential consumption of a South African wine farm destination as an agritourism attraction

Back, Robin M.; Tasci, Asli DA; Milman, Ady - In: Journal of vacation marketing 26 (2020) 1, pp. 57-72

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Modeling wine consumer typology, motivation, satisfaction and loyalty : wine tourism destination visitors vs residents in Florida

Tasci, Asli DA; Wei, Wei; Back, Robin M. - In: Tourism review 79 (2024) 6, pp. 1234-1256

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Why do customers switch? : more satiated or less satisfied

Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170

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Substance use for restaurant servers : causes and effects

Hight, S. Kyle; Park, Jeong-Yeol - In: International journal of hospitality management 68 (2018), pp. 68-79

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