//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Examining attitudes, norms, an...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Führungsstil
20,993
Leadership style
20,469
Theorie
13,557
Theory
13,217
Motivation
9,332
Leistungsmotivation
9,282
Beziehungsmarketing
9,072
Relationship marketing
9,060
Work motivation
8,900
USA
8,253
Arbeitsverhalten
8,189
Work behaviour
8,093
United States
7,952
Markenführung
7,467
Brand management
7,463
Deutschland
6,668
Markenimage
6,572
Brand image
6,547
Germany
5,890
Kundenzufriedenheit
5,614
Online-Handel
5,411
Online retailing
5,398
Leadership
5,360
Experiment
5,350
Führungskräfte
5,179
Managers
5,158
Soziale Norm
5,022
Social Web
4,909
Social web
4,906
Dienstleistungsqualität
4,737
Social norm
4,735
Service quality
4,732
Emotion
4,549
Arbeitsschutz
4,498
Personalführung
4,495
Arbeitszufriedenheit
4,474
Job satisfaction
4,436
more ...
less ...
Online availability
All
Undetermined
2,994
Free
949
Type of publication
All
Article
4,937
Book / Working Paper
672
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,811
Aufsatz in Zeitschrift
4,811
Aufsatz im Buch
119
Book section
119
Hochschulschrift
75
Graue Literatur
74
Non-commercial literature
74
Thesis
50
Conference paper
49
Konferenzbeitrag
49
Arbeitspapier
45
Working Paper
45
Collection of articles of several authors
13
Sammelwerk
13
Konferenzschrift
10
Aufsatzsammlung
8
Case study
7
Fallstudie
7
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
Conference proceedings
3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Textbook
1
more ...
less ...
Language
All
English
5,500
German
108
French
2
Undetermined
2
Author
All
Han, Heesup
55
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
18
Prayag, Girish
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Barnes, Donald C.
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Collier, Joel E.
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gong, Taeshik
9
Gursoy, Dogan
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Román, Sergio
9
Ryu, Kisang
9
Seger-Guttmann, Tali
9
Sparks, Beverley
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
324
International journal of hospitality management
195
Journal of business research : JBR
157
The journal of services marketing
111
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
83
Cogent business & management
73
Tourism management : research, policies, practice
58
Services marketing quarterly
57
The service industries journal
51
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
42
Tourism management perspectives : TMP
41
Journal of service management
40
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
39
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
34
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
The international review of retail, distribution and consumer research
30
Journal of Asian finance, economics and business : JAFEB
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of retail & distribution management
25
Total quality management & business excellence
25
Journal of retailing
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
more ...
less ...
Source
All
ECONIS (ZBW)
5,609
BASE
2
RePEc
1
Showing
1
-
10
of
5,612
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates' perceptions of justice and satisfaction, and evaluation of the moderati...
Tremblay, Michel
;
Vandenberghe, Christian
;
Doucet, Olivier
- In:
Journal of business and psychology
28
(
2013
)
2
,
pp. 233-249
Persistent link: https://www.econbiz.de/10009757786
Saved in:
2
Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student
motivation
: an empirical study
Agrawal, Nikhil
;
Sangwan, Dhruv
;
Prabhu, H. Mahesh
- In:
International journal of services and operations …
41
(
2022
)
3
,
pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
Saved in:
3
The synergistic effects of LMX and procedural justice climate on employee
motivation
and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
4
The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.
;
Park, Byungik
;
Pedersen, Zack P.
- In:
International journal of sport management and marketing …
23
(
2023
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
Saved in:
5
Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of
motivation
during COVID-19
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chakraborty, Subhayan
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
Saved in:
6
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
7
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
8
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
9
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
10
Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.
;
Agnihotri, Raj
;
Itani, Omar S.
- In:
The journal of business & industrial marketing
32
(
2017
)
7
,
pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->