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~subject:"Customer satisfaction"
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Customer satisfaction
Unternehmensnetzwerk
24,315
Business network
24,166
Service quality
21,628
Dienstleistungsqualität
20,877
Dienstleistungssektor
12,413
Service industry
11,406
Theorie
8,019
Theory
7,901
Dienstleistung
7,081
Kundenzufriedenheit
6,451
Deutschland
5,441
Innovation
5,268
Consumer behaviour
4,979
Germany
4,924
Konsumentenverhalten
4,924
Relationship marketing
4,788
Beziehungsmarketing
4,772
Services
4,618
Soziales Netzwerk
4,481
Social network
4,433
Netzwerk
3,615
Network
3,445
USA
3,402
United States
3,297
Qualitätsmanagement
2,954
Innovationsmanagement
2,920
Quality management
2,839
Innovation management
2,786
Welt
2,766
Unternehmenskooperation
2,734
World
2,732
Lieferkette
2,612
Supply chain
2,611
Wirtschaftsprüfung
2,550
Financial audit
2,544
Inter-firm cooperation
2,471
Digitale Dienste
2,350
Web-based service
2,342
Komplexitätsmanagement
2,312
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Undetermined
3,174
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1,105
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Article
5,833
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817
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5,450
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5,450
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171
Book section
171
research-article
139
Graue Literatur
78
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78
Hochschulschrift
74
Conference paper
52
Konferenzbeitrag
52
Arbeitspapier
49
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49
Thesis
46
Case study
32
Fallstudie
32
Collection of articles of several authors
20
Sammelwerk
20
Konferenzschrift
11
case-report
11
Article
10
conceptual-paper
10
review-article
10
Aufsatzsammlung
9
Collection of articles written by one author
5
Conference proceedings
5
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5
Ratgeber
5
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5
Bibliografie
3
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3
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3
review
3
Übersichtsarbeit
3
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2
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1
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1
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1
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1
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English
6,469
German
160
Undetermined
23
French
1
Italian
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
18
McColl-Kennedy, Janet R.
15
Shahin, Arash
15
Söderlund, Magnus
15
Balaji, M. S.
14
Bilgihan, Anil
13
Guchait, Priyanko
12
Gustafsson, Anders
12
Van Vaerenbergh, Yves
12
Grégoire, Yany
11
Ringle, Christian M.
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Svensson, Göran
9
Xu, Xun
9
Bonfanti, Angelo
8
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Institution
All
Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
ICServ <5., 2017, Wien>
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Gabler <Firma>
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
219
International journal of hospitality management
216
Journal of business research : JBR
148
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
108
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
83
Services marketing quarterly
80
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Journal of service research : JSR
62
International journal of quality and service sciences
58
Cogent business & management
55
International journal of services and operations management
55
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
50
Journal of service management
49
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
43
Journal of Services Marketing
42
International journal of services and operations management : IJSOM
39
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
31
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Psychology & marketing
28
Journal of service theory and practice : JSTP
26
European journal of marketing : EJM
25
International journal of business information systems : IJBIS
25
Journal of service theory and practice
25
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Source
All
ECONIS (ZBW)
6,441
Other ZBW resources
174
RePEc
22
EconStor
10
BASE
3
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1
Service with an e-smile : employee authenticity and customer use of web-based support
services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
2
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT
Services
Hong, Yili
;
Pavlou, Paul A.
-
2017
for contracts on online outsourcing platforms for IT
services
. In this paper, we empirically examine (a) how country …
Persistent link: https://www.econbiz.de/10014123731
Saved in:
5
Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan
;
Zhuang, Yaou
;
Gu, Hao
;
Xu, Xiaofei
; …
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Who should own the data? : the impact of data ownership shift from the service provider to consumers
Li, Shilei
;
Liu, Yang
;
Feng, Juan
- In:
Journal of management information systems : JMIS
40
(
2023
)
2
,
pp. 366-400
Persistent link: https://www.econbiz.de/10014302547
Saved in:
8
Exploring two explanations of loyalty in application service provision
Goode, Sigi
;
Lin, Chinho
;
Fernández, Walter
;
Jiang, …
- In:
European journal of operational research : EJOR
237
(
2014
)
2
,
pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
Saved in:
9
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
10
ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
Information systems management
30
(
2013
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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