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~subject:"Customer satisfaction"
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Customer satisfaction
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78,790
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62,249
Theory
61,438
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65
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32
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27
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23
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21
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21
Usman, Osly
21
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20
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20
Bilgihan, Anil
19
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19
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Gil Saura, Irene
17
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16
Mittal, Vikas
16
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16
Keiningham, Timothy
15
Loureiro, Sandra Maria Correia
15
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14
Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Klaus, Philipp
13
Söderlund, Magnus
13
Wieseke, Jan
13
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12
Lee, Choong-Ki
12
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12
Park, Jungkun
12
Quach, Sara
12
Rather, Raouf Ahmad
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Stock-Homburg, Ruth
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11
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11
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dipartimento di Scienze Aziendali, Economiche e Metodi Quatitativi, Università degli Studi di Bergamo
1
Dpunkt.Verlag <Heidelberg>
1
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Eric Cuvillier <Firma>
1
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1
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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ISM University of Management and Economics
1
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1
International Conference on Services Management <North Cyprus)>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
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1
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1
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1
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1
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1
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1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
372
International journal of hospitality management
242
Journal of business research : JBR
204
The journal of services marketing
152
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
108
International journal of contemporary hospitality management
99
The service industries journal
88
Cogent business & management
82
Tourism management : research, policies, practice
82
Services marketing quarterly
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
Journal of service research : JSR
63
Asia Pacific journal of marketing and logistics
62
Service business
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
60
Journal of service management
55
Journal of strategic marketing
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
54
The international journal of bank marketing : IJBM
45
European journal of marketing : EJM
44
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of the Academy of Marketing Science
44
Tourism management perspectives : TMP
44
The TQM journal : the international review of organizational improvement
42
Journal of air transport management
38
The international review of retail, distribution and consumer research
38
International journal of electronic marketing and retailing : IJEMR
37
Journal of Asian finance, economics and business : JAFEB
37
Managing service quality : MSQ ; an international journal
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
35
International journal of electronic customer relationship management : IJECRM
34
International journal of quality and service sciences
34
The journal of business & industrial marketing
34
Total quality management & business excellence
33
International journal of retail & distribution management
31
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
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ECONIS (ZBW)
8,042
RePEc
8
BASE
6
EconStor
2
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1
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1
Antecedent and consequences of consumers' satisfaction in online grocery shopping
Kusuma, Adinda Citra
;
Najib, Mukhamad
;
Hermadi, Irman
- In:
International journal of electronic business : IJEB
17
(
2022
)
1
,
pp. 37-60
Persistent link: https://www.econbiz.de/10012798925
Saved in:
2
Packaging-free products : a lever of proximity and
loyalty
between consumers and grocery stores
Louis, Didier
;
Lombart, Cindy
;
Durif, Fabien
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502729
Saved in:
3
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
4
Examining older consumers'
loyalty
towards older brands in grocery retailing
Phua, Peilin
;
Kennedy, Rachel
;
Trinh, Giang
;
Page, Bill
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132173
Saved in:
5
What makes customers repurchase grocery products from online stores in Korea
Park, Jin Yong
;
Thangam, Dhanabalan
- In:
International journal of e-business research : an …
15
(
2019
)
4
,
pp. 24-39
Persistent link: https://www.econbiz.de/10012135043
Saved in:
6
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
7
Store attribute(s) preference of customers towards organised food and grocery retail outlets : a gap analysis
Anuradha, A.
;
Viswanathan, V.
- In:
International journal of business excellence
10
(
2016
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10011665108
Saved in:
8
Factors affecting satisfaction and
loyalty
in online grocery shopping : an integrated model
Sreeram, Anusha
;
Kesharwani, Ankit
;
Desai, Sneha
- In:
Journal of Indian business research
9
(
2017
)
2
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011761506
Saved in:
9
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
10
Impact of customer experience on attitude and repurchase intention in online grocery retailing : a moderation mechanism of value co-creation
Anshu, Kumari
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209516
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