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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,957
Konsumentenverhalten
81,508
Brand management
17,834
Markenführung
17,421
Theorie
12,353
Theory
12,125
Relationship marketing
10,002
Beziehungsmarketing
9,968
Markenimage
9,394
Brand image
9,341
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9,332
Brand
8,293
Deutschland
6,054
USA
6,010
Perception
5,923
Kundenzufriedenheit
5,850
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5,821
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5,815
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5,807
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5,794
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5,725
Credibility
5,591
Germany
5,415
Glaubwürdigkeit
5,415
Online-Marketing
5,407
Wahrnehmung
5,395
Internet marketing
5,371
Einzelhandel
4,666
Service quality
4,646
Retail trade
4,599
Dienstleistungsqualität
4,587
Werbewirkung
4,279
Advertising effects
4,217
Electronic Commerce
3,863
Experiment
3,841
Marketingmanagement
3,767
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3,741
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3,723
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3,680
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Han, Heesup
57
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26
Usman, Osly
21
Prayag, Girish
18
Wong, IpKin Anthony
18
Prentice, Catherine
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
15
Gustafsson, Anders
15
Söderlund, Magnus
15
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Ryu, Kisang
11
Yu, Jongsik
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Chua, Bee-Lia
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Frank, Björn
9
Gursoy, Dogan
9
Huber, Frank
9
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9
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9
Makanyeza, Charles
9
Muskat, Birgit
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
328
International journal of hospitality management
206
Journal of business research : JBR
161
The journal of services marketing
106
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
80
Cogent business & management
74
Services marketing quarterly
61
Tourism management : research, policies, practice
60
The service industries journal
53
Psychology & marketing
52
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of strategic marketing
43
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
Journal of Services Marketing
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
34
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
30
Journal of hospitality and tourism insights
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of retailing
27
Marketing intelligence & planning
27
Total quality management & business excellence
27
International journal of services, economics and management
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
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ECONIS (ZBW)
5,844
Other ZBW resources
181
BASE
3
RePEc
2
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1
Consumer response to retailer-supplier
brand
exclusivity arrangements
Lang, Mark
;
Hunt, James M.
- In:
Journal of food products marketing
20
(
2014
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10010345583
Saved in:
2
Authentic omnichannel : providing consumers with a seamless
brand
experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
3
Study on consumer
perception
&
brand
loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
4
Perceptions of others, mindfulness, and
brand
experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
5
The antecedents of
brand
loyalty : a meta-analysis study
Wu, Wann-Yih
;
Anridho, Nadia
- In:
International journal of services and standards
11
(
2016
)
3
,
pp. 242-260
Persistent link: https://www.econbiz.de/10011641312
Saved in:
6
The impact of service failure on
brand
credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
7
Loyalty intentions : does the effect of commitment,
credibility
and awareness vary across consumers with low and high involvement?
Mathew, Veeva
;
Ali, Rofin Thirunelvelikaran Mohammed
; …
- In:
Journal of Indian business research
6
(
2014
)
3
,
pp. 213-230
Persistent link: https://www.econbiz.de/10010492688
Saved in:
8
Brand
credibility
and customer-based
brand
equity : a service recovery perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
Saved in:
9
The impact of services
brand
personality on consumer-
brand
relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
10
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
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