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~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
43
Service quality
43
Consumer behaviour
39
Konsumentenverhalten
39
Kundenzufriedenheit
27
United States
18
Beziehungsmarketing
17
Relationship marketing
17
USA
16
Quality management
15
Qualitätsmanagement
15
Online retailing
11
Online-Handel
11
Fast-food industry
8
Product quality
8
Produktqualität
8
Schnellgastronomie
8
Customer service
7
Hospital
7
Internet marketing
7
Krankenhaus
7
Kundenservice
7
Online-Marketing
7
China
6
E-commerce
6
Information technology
6
PLS-SEM
6
Advertising
5
Bibliometrics
5
Bibliometrie
5
Brand management
5
Comparison
5
Electronic Commerce
5
Firm performance
5
Gesundheitsversorgung
5
Health care
5
Innovation
5
Innovation adoption
5
Innovationsakzeptanz
5
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27
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27
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English
27
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Prybutok, Victor R.
24
Qin, Hong
7
Boakye, Kwabena G.
6
Blankson, Charles
5
Prybutok, Gayle
5
Harun, Ahasan
4
Wen, Chao
3
Fang, Jiaming
2
Malik, Aaminah Zaman
2
Paswan, Audhesh
2
Peak, Daniel A.
2
Randall, Wesley S.
2
Senn, William D.
2
Abdullah, A. B. M.
1
Boonme, Kittipong
1
David, Alsius
1
George, Benjamin
1
Gravier, Michael J.
1
Jones, Mary C.
1
Kwon, Junhyuk
1
Landrum, Hollis
1
Liu, Xiaotong
1
McGinnis, Thomas C.
1
Murad, Md. Wahid
1
Natesan, Prathiba
1
Ofori, Kwame Simpe
1
Paswan, Audhesh K.
1
Pavur, Robert J.
1
Rokonuzzaman, Md
1
Rokonuzzaman, Md.
1
Sidorova, Anna
1
Visinescu, Lucian L.
1
Zhang, Xiaoni
1
Zhao, Qilan
1
Zhou, Jun
1
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Quality management journal : QMJ
9
Journal of retailing and consumer services
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of services and standards
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of consumer marketing
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of internet commerce
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
The journal of services marketing
1
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ECONIS (ZBW)
27
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1
Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
2
Linguistic racism in inter-culture service encounter
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
Journal of consumer marketing
40
(
2023
)
5
,
pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping : the role of gender, age, and shopping motives
Fang, Jiaming
;
Wen, Chao
;
George, Benjamin
;
Prybutok, …
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
2
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011487659
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
6
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
7
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
8
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
9
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
10
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
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