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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,564
Konsumentenverhalten
81,114
Technischer Fortschritt
50,664
Technological change
41,253
Theorie
21,301
Theory
20,842
Innovation
13,272
Innovationsdiffusion
12,968
Innovation diffusion
12,722
USA
10,150
United States
9,630
Relationship marketing
9,443
Beziehungsmarketing
9,413
Brand management
7,647
Markenführung
7,607
Deutschland
7,323
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7,003
Mobile communications
6,963
Brand image
6,769
Markenimage
6,729
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6,317
Welt
5,922
Online-Handel
5,825
Kundenzufriedenheit
5,823
World
5,813
Online retailing
5,812
Social Web
5,382
Social web
5,379
Wirtschaftswachstum
4,943
Online-Marketing
4,853
Internet marketing
4,829
Electronic Commerce
4,794
Service quality
4,761
Innovation adoption
4,724
Dienstleistungsqualität
4,716
Innovationsakzeptanz
4,672
E-commerce
4,558
Produktivität
4,536
Einzelhandel
4,420
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1,004
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Balaji, M. S.
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Larivière, Bart
10
Qu, Hailin
10
Quach, Sara
10
Sparks, Beverley
10
Verhoef, Peter C.
10
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Frank, Björn
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Muskat, Birgit
9
Park, Jungkun
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
325
International journal of hospitality management
203
Journal of business research : JBR
157
The journal of services marketing
104
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
78
Cogent business & management
75
Tourism management : research, policies, practice
61
Services marketing quarterly
60
The service industries journal
55
Psychology & marketing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Asia Pacific journal of marketing and logistics
49
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Service business
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
40
Journal of service research : JSR
40
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
The international journal of bank marketing : IJBM
36
European journal of marketing : EJM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
28
Journal of Islamic marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of business information systems : IJBIS
27
International journal of retail and distribution management
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of hospitality and tourism insights
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Total quality management & business excellence
25
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ECONIS (ZBW)
5,818
Other ZBW resources
160
BASE
2
RePEc
1
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1
Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia
;
Silva, Graça Miranda
;
Dias, Álvaro …
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
Saved in:
2
A review of factors influencing customer acceptance of Internet of Things services
Al-Momani, Adai Mohammad
;
Mahmoud, Moamin A.
;
Mohd …
- In:
International journal of information systems in the …
11
(
2019
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10012006669
Saved in:
3
E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman
;
Hossain, Md Afnan
;
Zaman, …
- In:
Journal of global information management : an official …
28
(
2020
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
Saved in:
4
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
5
Explain the intention to use smartphones for mobile shopping
Agrebi, Sinda
;
Jallais, Joël
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 16-23
Persistent link: https://www.econbiz.de/10010468505
Saved in:
6
Factors affecting third-generation mobile services : applying the purchase intention model
Lin, Tung-Ching
;
Wu, Sheng
;
Wang, Kuei-Ing
;
Tsai, Meng-Chun
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
1
,
pp. 47-75
Persistent link: https://www.econbiz.de/10010506802
Saved in:
7
User satisfaction with mobile websites : the impact of perceived usefulness (PU), perceived ease of use (PEUO) and trust
Amin, Muslim
;
Sajad Rezaei
;
Abolghasemi, Maryam
- In:
Nankai business review international
5
(
2014
)
3
,
pp. 258-274
Persistent link: https://www.econbiz.de/10011386230
Saved in:
8
The influence of technology payment adoption in satisfaction : a study with restaurant consumers
Furtado, Nilton Gomes
;
Furtado, Julia Vasconcelos
; …
- In:
International journal of business excellence : IJBEX
21
(
2020
)
2
,
pp. 209-230
Persistent link: https://www.econbiz.de/10012225352
Saved in:
9
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
10
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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