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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
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Intellectual capital for recovering patient centrality and ensuring patient satisfaction in healthcare sector
Fiano, Fabio; Sorrentino, Marco; Caputo, Francesco; … - In: Journal of intellectual capital 23 (2022) 3, pp. 461-478
Persistent link: https://www.econbiz.de/10013369379
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Corporate social responsibility on customer behaviour : the mediating role of corporate image and customer satisfaction
Wang, Chih-Chuan - In: Total quality management & business excellence 31 (2020) 7/8, pp. 742-760
Persistent link: https://www.econbiz.de/10012256655
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Consumers' intentions to use contact-reducing technologies in restaurants
Morosan, Cristian; Sorathia, Nefike Gunden - In: The Cornell hospitality quarterly 65 (2024) 2, pp. 217-226
Persistent link: https://www.econbiz.de/10014634711
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The investigation of service quality dimensions, customer satisfaction and corporate image in Indian public sector banks : an application of structural equation model (SEM)
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Vision : the journal of business perspective 21 (2017) 1, pp. 76-85
Persistent link: https://www.econbiz.de/10011707963
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Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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Development of an empirical framework of customer loyalty in the mobile telecommunications sector
Saroha, Rituraj; Diwan, Saloni Pawan - In: Journal of strategic marketing 28 (2020) 8, pp. 659-680
Persistent link: https://www.econbiz.de/10012313931
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Linking logistics service quality, customer satisfaction and customer loyalty : an Indian perspective
Mitra, Toorban - In: Manthan : journal of commerce and management 11 (2024) 1, pp. 105-127
Persistent link: https://www.econbiz.de/10015063522
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Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam - In: Decision 40 (2013) 1/2, pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
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Customer loyalty : a customer experience approach with special reference to organised retailing in India
Sathish, A. S.; Ganesan, P. - In: International journal of economic policy in emerging … 8 (2015) 4, pp. 347-360
Persistent link: https://www.econbiz.de/10011505998