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Customer satisfaction
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
17
Relationship marketing
17
Kundenbindungsprogramm
11
Loyalty program
11
USA
10
United States
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Hotel industry
9
Hotellerie
9
Kundenzufriedenheit
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Gambling
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Glücksspiel
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loyalty
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Perception
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Service quality
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Wahrnehmung
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Brand loyalty
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Dienstleistungsqualität
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Gastronomie
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Holiday behaviour
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Preismanagement
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Pricing strategy
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Restaurant industry
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Switching behaviour
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Urlaubsverhalten
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Wechselverhalten
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commitment
4
reward programs
4
Brand management
3
Bundling strategy
3
Customer participation
3
Experiment
3
Gerechtigkeit
3
Heuristics
3
Heuristik
3
Justice
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Leistungsbündel
3
Loyalty
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Tanford, Sarah
9
Raab, Carola
4
Baloglu, Seyhmus
2
Berezan, Orie
2
Chen, Sandy C.
2
Hwang, Eunmin
2
Dinca, Alexandra
1
Jung, Shinyong
1
Kim, Yen-Soon
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Krishen, Anjala Selena
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Shoemaker, Stowe
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
European journal of marketing : EJM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Evaluating loyalty constructs among hotel reward program members using eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
2
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
3
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
4
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
5
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
6
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
7
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
8
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
9
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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