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Customer satisfaction
Consumer behaviour
83,587
Konsumentenverhalten
81,137
Soziales Netzwerk
16,636
Social network
15,711
Online-Marketing
13,229
Internet marketing
13,113
Theorie
11,953
Theory
11,712
Social Web
10,561
Social web
10,551
Relationship marketing
10,087
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10,061
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8,326
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8,287
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7,036
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6,995
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6,476
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6,463
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5,836
Kundenzufriedenheit
5,828
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5,558
Electronic Commerce
5,097
Deutschland
4,947
Viral marketing
4,917
Virales Marketing
4,897
E-commerce
4,857
Werbewirkung
4,722
Advertising effects
4,674
Service quality
4,613
Germany
4,571
Dienstleistungsqualität
4,566
Brand
4,471
Unternehmensnetzwerk
4,461
Markenartikel
4,457
Business network
4,455
Einzelhandel
4,293
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4,251
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4,066
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3,996
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Han, Heesup
55
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Usman, Osly
21
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Hsu, Maxwell K.
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Law, Chun Hung Roberts
10
Qu, Hailin
10
Quach, Sara
10
Xu, Xun
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Larivière, Bart
9
Muskat, Birgit
9
Prashar, Sanjeev
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
325
International journal of hospitality management
210
Journal of business research : JBR
161
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
85
Cogent business & management
73
Tourism management : research, policies, practice
64
Services marketing quarterly
62
Psychology & marketing
53
The service industries journal
53
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of electronic marketing and retailing : IJEMR
44
Journal of strategic marketing
43
Service business
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Journal of service management
40
Journal of service research : JSR
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
33
Journal of Services Marketing
31
Journal of hospitality and tourism insights
29
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of internet commerce
26
Journal of retailing
26
Journal of the Academy of Marketing Science
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
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ECONIS (ZBW)
5,823
Other ZBW resources
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2
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1
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1
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
Saved in:
2
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and
eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
3
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
4
Examining role of trust in shaping online shopping attitude among women : an empirical assessment
Arora, Nupur
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 748-766
Persistent link: https://www.econbiz.de/10012516864
Saved in:
5
Promoting online purchase intention through website quality,
EWOM
, receiver perspective, consumer satisfaction and brand image
Wicaksono, Aditya Indra
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012887806
Saved in:
6
Assessing hotel decision-making of disabled guests : satisfaction correlation study between online comments’ credibility and perceived risk
Zhang, Yan
;
Yang, Qiongjing
- In:
Electronic commerce research
21
(
2021
)
3
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012698235
Saved in:
7
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
8
How the attributes of a museum experience influence electronic word-of-mouth valence : an analysis of online museum reviews
Zanibellato, Francesco
;
Rosin, Umberto
;
Casarin, Francesco
- In:
International journal of arts management
21
(
2018
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011966751
Saved in:
9
Motives, modes of participation, and loyalty intentions of Facebook tourism brand page consumers
Ben-Shaul, Michal
;
Reichel, Arie
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
4
,
pp. 453-471
Persistent link: https://www.econbiz.de/10011915445
Saved in:
10
Determinants of consumer participation in online group buying : an example of luggage
Lin, Hui-Tzu
;
Kim, Hyun-Jee
;
Wang, Li-Wen
- In:
Journal of international trade & commerce
12
(
2016
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011796233
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