Mutual fund shareholders are particularly supportive of “overlapping directors”—directors who serve simultaneously on a corporate board and a mutual fund board. Such support is observed on behalf of both connected funds (sharing a director with the company) and non-connected funds (not...

This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...