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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
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The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
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How does customer recognition affect service provision?
Li, Jiaoyang; Zhang, Jianqiang - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
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Reputation of public organizations : what dimensions are crucial?
Meirinhos, Galvão; Bessa, Maximino; Leal, Carmem Pereira; … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-19
This paper explores the relationships among variables and determines the influences of dimensions (i.e., municipal satisfaction, organizational performance, perceived quality, contestations and complaints of the municipal executive) on the notoriety, image, and reputation (NIR) of municipal...
Persistent link: https://www.econbiz.de/10013470575
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Quality of service in public transport based on customer satisfaction surveys : a review and assessment of methodological approaches
Oña, Juan de; Oña, Rocio de - In: Transportation science : a journal of the Institute for … 49 (2015) 3, pp. 605-622
Persistent link: https://www.econbiz.de/10011338632
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The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn; Quach, Sara - In: Journal of global scholars of marketing science : … 25 (2015) 4, pp. 295-313
Persistent link: https://www.econbiz.de/10011515067