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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
79,179
Consumer behaviour
78,746
Theorie
12,785
Theory
12,528
Kognition
11,435
Cognition
11,272
Beziehungsmarketing
8,783
Relationship marketing
8,774
Markenführung
7,377
Brand management
7,374
USA
6,975
United States
6,700
Markenimage
6,558
Brand image
6,533
Kapitalkosten
5,743
Cost of capital
5,585
Kundenzufriedenheit
5,426
Online-Handel
5,424
Online retailing
5,411
Deutschland
5,178
Germany
4,747
Social Web
4,644
Social web
4,641
Experiment
4,522
Online-Marketing
4,368
Dienstleistungsqualität
4,357
Service quality
4,354
Internet marketing
4,344
Private Verschuldung
4,242
Brand
4,227
Markenartikel
4,220
Private debt
4,175
Einzelhandel
4,114
Retail trade
4,033
Emotion
3,822
Werbewirkung
3,605
Advertising effects
3,566
Verbraucherverhalten
3,565
Electronic Commerce
3,526
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All
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2,890
Free
922
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4,774
Book / Working Paper
647
Journal
3
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Article in journal
4,656
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4,656
Aufsatz im Buch
110
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110
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73
Graue Literatur
69
Non-commercial literature
69
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50
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48
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48
Arbeitspapier
40
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40
Collection of articles of several authors
12
Sammelwerk
12
Konferenzschrift
10
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8
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5
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5
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5
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5
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4
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3
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2
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1
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1
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English
5,315
German
105
French
2
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2
Author
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Gil Saura, Irene
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Sreejesh, S.
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
McColl-Kennedy, Janet R.
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
153
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
55
The service industries journal
51
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
International journal of business information systems : IJBIS
22
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Source
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ECONIS (ZBW)
5,421
BASE
2
RePEc
1
Showing
1
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10
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5,424
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date (oldest first)
1
The influence of loyalty index score on consumer credit profit ability
Prihartono, Aditya Galih
;
Ujang Sumarwan
;
Achsani, Noer Azam
- In:
Asia Pacific journal of finance and banking research
6
(
2012
)
6
,
pp. 14-25
Persistent link: https://www.econbiz.de/10009684080
Saved in:
2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
3
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
4
A theoretical analysis for the effect of increasing partitioning of preference structures on satisfaction with decision making
Kira, Mohamed Ihab
- In:
International journal of happiness and development
2
(
2015
)
4
,
pp. 303-330
Persistent link: https://www.econbiz.de/10011527460
Saved in:
5
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
6
The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.
;
Román, Sergio
- In:
Journal of business ethics : JOBE
119
(
2014
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Saved in:
7
Technology and brand selection : the mediating effect of
cognition
in Indian retail
Ojha, Satish Chandra
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10011985908
Saved in:
8
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
9
Delightful tourism experiences : a cognitive or affective matter?
Escobar Rivera, Dalilis
;
Casadesús, Martí
;
Simon, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012129007
Saved in:
10
Understanding the mediating effect of cognitive and emotional satisfaction on customer loyalty
Maznah Wan Omar
- In:
International journal of management innovation systems …
1
(
2009
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012024769
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