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Managing Robotics in Retail :...
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Customer satisfaction
Artificial intelligence
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Künstliche Intelligenz
11,546
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4,673
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4,666
Consumer behaviour
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10
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8
Söderlund, Magnus
8
Shin, Hyunju
7
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6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
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5
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
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Miao, Li
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Moliner-Velázquez, Beatriz
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Roschk, Holger
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Stauss, Bernd
5
Witell, Lars
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Alkire, Linda
4
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Borghi, Matteo
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Edvardsson, Bo
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Gil Saura, Irene
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Eric Cuvillier <Firma>
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ICServ <5., 2017, Wien>
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Institute of Leadership and Management <London>
1
Springer International Publishing
1
Technische Universität Hamburg
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Journal of retailing and consumer services
68
International journal of hospitality management
59
The journal of services marketing
52
Journal of business research : JBR
45
The service industries journal
24
Journal of service research
19
Journal of service research : JSR
19
International Journal of Retail & Distribution Management
18
Journal of Services Marketing
17
Journal of hospitality marketing & management
16
Service business
16
International journal of contemporary hospitality management
15
Journal of service theory and practice
14
Journal of service management
13
Psychology & marketing
13
Journal of retailing
12
Services marketing quarterly
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
The TQM journal : the international review of organizational improvement
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel and tourism marketing
10
Tourism management : research, policies, practice
10
International journal of business information systems : IJBIS
9
International journal of services, economics and management
9
Journal of service theory and practice : JSTP
9
Technological forecasting & social change : an international journal
9
The international review of retail, distribution and consumer research
9
Cogent business & management
8
European journal of marketing
8
International journal of business and economics
8
International journal of production economics
8
Journal of air transport management
8
Managing service quality : MSQ ; an international journal
8
Tourism management perspectives : TMP
8
Asia Pacific journal of marketing and logistics
7
European Journal of Marketing
7
International journal of productivity and quality management : IJPQM
7
Journal of Consumer Marketing
7
Journal of financial services marketing
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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EconStor
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1
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
2
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
3
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
4
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
5
Applications and implications of service
robots
in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
6
Frontline
robots
in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
7
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
8
How sincere is an apology? : recovery satisfaction in a
robot
service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
9
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
10
Service
robot
's responses in service recovery and service evaluation : the moderating role of
robots
' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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