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~subject:"Customer satisfaction"
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Cultural camouflage : how cons...
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Customer satisfaction
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Unternehmenskultur
17,244
Corporate culture
16,666
Persönlichkeitspsychologie
12,778
Personality psychology
12,499
Theorie
11,640
Theory
11,407
Relationship marketing
9,321
Beziehungsmarketing
9,284
Brand management
7,984
Markenführung
7,944
Kultur
7,910
Culture
7,565
USA
7,469
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7,098
Brand image
6,906
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6,879
United States
6,856
Germany
6,328
Kulturelle Identität
5,986
Kundenzufriedenheit
5,701
Online-Handel
5,615
Online retailing
5,604
Cultural identity
5,433
Social Web
5,055
Social web
5,052
Service quality
4,634
Online-Marketing
4,585
Dienstleistungsqualität
4,577
Internet marketing
4,574
Brand
4,383
Markenartikel
4,368
Einzelhandel
4,238
Experiment
4,204
Retail trade
4,197
Emotion
3,980
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3,734
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3,693
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Han, Heesup
55
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27
Usman, Osly
20
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18
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Ryu, Kisang
12
Wu, Luorong
12
Barnes, Donald C.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Kim, Jinkyung Jenny
10
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10
Larivière, Bart
10
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10
Qu, Hailin
10
Quach, Sara
10
Ali, Faizan
9
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Frank, Björn
9
Muskat, Birgit
9
Prashar, Sanjeev
9
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9
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9
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9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
319
International journal of hospitality management
193
Journal of business research : JBR
160
The journal of services marketing
107
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
58
The service industries journal
52
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service research : JSR
41
Journal of strategic marketing
41
Journal of service management
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
The TQM journal : the international review of organizational improvement
29
Journal of the Academy of Marketing Science
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
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ECONIS (ZBW)
5,696
Other ZBW resources
171
BASE
2
RePEc
1
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1
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
2
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
3
Creating the right customer experience online : the influence of
culture
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
Journal of marketing communications
24
(
2018
)
3
,
pp. 270-290
Persistent link: https://www.econbiz.de/10011852960
Saved in:
4
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
5
Measuring service quality in Ghana : a crossvergence cultural perspective
Yalley, Andrews A.
;
Agyapong, Gloria Kakrabah-Quarshie
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
2
,
pp. 43-53
Persistent link: https://www.econbiz.de/10011752995
Saved in:
6
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
7
Cultivate customer loyalty in national
culture
: a meta-analysis of electronic banking customer loyalty
Zhang, Liming
;
Yi, Yuxin
;
Zhou, Guichuan
- In:
Cross cultural & strategic management
29
(
2022
)
3
,
pp. 698-728
Persistent link: https://www.econbiz.de/10013286193
Saved in:
8
Influence of
culture
on purchase decision : integrative models development of amusement park customers
Choi, Danny Woosik
;
Lee, Seoki
;
Alcorn, Michelle
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241785
Saved in:
9
Toward an understanding of online information processing in e-tourism : does national
culture
matter?
Alcántara-Pilar, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of travel and tourism marketing
34
(
2017
)
8
,
pp. 1128-1142
Persistent link: https://www.econbiz.de/10011758832
Saved in:
10
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
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