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Reconsidering the expectancy disconfirmation model : three experimental replications

Grimmelikhuijsen, Stephan; Porumbescu, Gregory A. - In: Public management review 19 (2017) 9, pp. 1272-1292

Persistent link: https://www.econbiz.de/10011739287

Not all bad news after all? : exploring the relationship between citizens’ use of online mass media for government information and trust in government

Porumbescu, Gregory - In: International public management journal 20 (2017) 3, pp. 409-441

Persistent link: https://www.econbiz.de/10011755526

Numbers over narratives? : how government message strategies affect citizens' attitudes

Piotrowski, Suzanne J.; Grimmelikhuijsen, Stephan; … - In: Public performance & management review 42 (2019) 5, pp. 1005-1028

Persistent link: https://www.econbiz.de/10012206123

The impact of red tape on citizen satisfaction : an experimental study

Tummers, Lars; Weske, Ulrike; Bouwman, Robin; … - In: International public management journal 19 (2016) 3, pp. 320-341

Persistent link: https://www.econbiz.de/10011517635

The Impact of Red Tape on Citizen Satisfaction : An Experimental Study

Tummers, Lars; Weske, Ulrike; Bouwman, Robin; … - 2015

Red tape is one of the most often-mentioned nuisances of citizens about government. However, there is a dearth in red tape research focusing on citizens. Therefore, the primary goal of this article is to analyze the effect of red tape on citizen satisfaction. The secondary goal is to go beyond...

Persistent link: https://www.econbiz.de/10014036123