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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
25,613
Relationship marketing
25,612
Informationstechnik
23,403
Information technology
20,261
Kommunikation
12,928
Communication
9,765
Konsumentenverhalten
9,671
Consumer behaviour
9,667
Theorie
5,626
Kundenzufriedenheit
5,603
Theory
5,533
Deutschland
4,374
Dienstleistungsqualität
4,171
Service quality
4,170
Germany
3,930
Electronic Commerce
3,429
USA
3,219
Social Web
3,209
Social web
3,209
E-commerce
3,183
United States
3,073
Brand management
2,731
Markenführung
2,731
Innovation
2,633
Technischer Fortschritt
2,585
Lieferantenmanagement
2,575
Supplier relationship management
2,575
Kundenmanagement
2,563
Marketingmanagement
2,420
Technological change
2,420
Marketing management
2,384
Interne Kommunikation
2,247
Internal communication
2,244
Digitalisierung
2,215
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2,172
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2,128
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2,122
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
16
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Van Vaerenbergh, Yves
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
So, Kevin Kam Fung
10
Stauss, Bernd
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Springer Fachmedien Wiesbaden
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Harvard Graduate School of Business Administration
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Nomos Verlagsgesellschaft
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Center for Service Excellence
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
259
International journal of hospitality management
148
Journal of business research : JBR
145
The journal of services marketing
108
Journal of hospitality marketing & management
65
The service industries journal
64
Journal of travel and tourism marketing
61
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
48
Journal of service research : JSR
45
Services marketing quarterly
44
Journal of service management
43
Service business
43
Asia Pacific journal of marketing and logistics
41
Journal of strategic marketing
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
The journal of business & industrial marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
International journal of quality and service sciences
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
SpringerLink / Bücher
23
Journal of Asian finance, economics and business : JAFEB
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
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ECONIS (ZBW)
5,599
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1
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1
Gestaltung kundenindividueller Supply Chains : Entwicklung eines Gestaltungsmodells von kundenindividuellen Supply Chains auf der Grundlage einer Analyse von logistischen Planungsa...
Holzkämper, Christina
-
2006
Persistent link: https://www.econbiz.de/10003316503
Saved in:
2
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
3
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
4
Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Kim, Wansoo
;
Lee, …
- In:
International journal of hospitality management
67
(
2017
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
Saved in:
5
Dynamik von Kundenerwartungen im Dienstleistungsprozess : empirische Befunde eines experimentellen Designs zur Bildung und Wirkung von Erwartungen
Bruhn, Manfred
;
Richter, Mark
;
Georgi, Dominik
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
2
,
pp. 116-133
Persistent link: https://www.econbiz.de/10003318529
Saved in:
6
Integrating customers into industrial product innovation : lessons from extreme programming
Sandmeier, Patricia
-
2006
Persistent link: https://www.econbiz.de/10003389275
Saved in:
7
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
8
Wirkungsmechanismen des Kundenverhaltens auf die Kundenzufriedenheit : eine dyadische Untersuchung der Mitarbeiter-Kunden-Interaktion
Ouadoudi, Youssef el
-
2013
Persistent link: https://www.econbiz.de/10010204367
Saved in:
9
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
10
Kundenerfahrungen im Dienstleistungsprozess : eine theoretische und empirische Analyse
Mayer-Vorfelder, Matthias
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009383982
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