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Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek - 2020
Persistent link: https://www.econbiz.de/10012211403
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The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed; Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
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Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent; Battal, Aslı - In: International journal of productivity and quality … 21 (2017) 2, pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
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Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús; Berbel-Pineda, Juan M.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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Exploring the impacts of service innovation on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations
Ta, Dao Thi; Yang, Chia-Han - In: International journal of innovation management 22 (2018) 7, pp. 1850053-1-30
Persistent link: https://www.econbiz.de/10011936228
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder; Nikhashemi, Seyed Rajab; Azam, S. … - In: International journal of quality and service sciences 8 (2016) 4, pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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An Empirical Evaluation of the Impact of Services Quality on Customer Loyalty at Customer Care Centre - A Case Study of Customer Service in Telecom Sector at Jodhpur
Mathur, Dr. Ashish - 2011
Customer satisfaction is the result of good service provided to customers who can cultivate trust and faith. The customer’s satisfaction is associated with the repurchase intention of the customers. The products of excellence can survive in the markets if proper customer care and service is...
Persistent link: https://www.econbiz.de/10014175161
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38
Persistent link: https://www.econbiz.de/10012009413