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Commercial hospitality in restaurants and tourist accommodation : perspectives from international consumer experience in Scotland
Teng, Chih-ching - In: International journal of hospitality management 30 (2011) 4, pp. 866-874
Persistent link: https://www.econbiz.de/10009242119
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Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin; Lang, Chunmin - In: Journal of retailing and consumer services 50 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
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Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun; Wang, Yao-Chin; Yang, Huijun; Ma, Emily Jintao - In: International journal of hospitality management 106 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013383282
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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405