Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
CRM Targeting With Loss Aversi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Relationship marketing
26,443
Beziehungsmarketing
25,768
Theorie
15,920
Theory
15,594
Risk aversion
9,157
Risikoaversion
8,957
Brand management
8,239
Markenführung
8,196
Kundenzufriedenheit
7,939
Brand image
7,087
Markenimage
7,043
USA
6,292
Service quality
6,291
Deutschland
6,265
Dienstleistungsqualität
6,239
Online-Handel
6,045
Online retailing
6,030
United States
6,022
Germany
5,889
Social Web
5,847
Social web
5,844
Online-Marketing
5,283
Internet marketing
5,259
Experiment
5,191
Einzelhandel
4,671
Electronic Commerce
4,632
Retail trade
4,626
Brand
4,510
Markenartikel
4,499
E-commerce
4,483
Glücksspiel
4,416
Gambling
4,401
Marketingmanagement
3,931
Marketing management
3,915
Werbewirkung
3,731
Advertising effects
3,690
Emotion
3,599
more ...
less ...
Online availability
All
Undetermined
4,013
Free
1,345
Type of publication
All
Article
6,985
Book / Working Paper
1,144
Journal
5
Other
1
Type of publication (narrower categories)
All
Article in journal
6,436
Aufsatz in Zeitschrift
6,436
Aufsatz im Buch
311
Book section
311
research-article
172
Hochschulschrift
148
Graue Literatur
130
Non-commercial literature
130
Thesis
110
Arbeitspapier
85
Working Paper
85
Conference paper
56
Konferenzbeitrag
56
Case study
32
Fallstudie
32
Collection of articles of several authors
31
Sammelwerk
31
Aufsatzsammlung
30
Ratgeber
18
Guidebook
16
conceptual-paper
14
Konferenzschrift
10
review-article
7
Collection of articles written by one author
6
Reprint
6
Sammlung
6
Lehrbuch
5
Textbook
5
case-report
5
Handbook
4
Handbuch
4
non-article
4
Conference proceedings
3
Bibliografie
2
Elektronischer Datenträger
2
review
2
viewpoint
2
Accompanied by computer file
1
Article
1
Bibliografie enthalten
1
more ...
less ...
Language
All
English
7,743
German
387
Undetermined
4
French
2
Italian
1
Author
All
Han, Heesup
65
Mattila, Anna S.
32
Homburg, Christian
24
Prentice, Catherine
24
Svensson, Göran
22
Wong, IpKin Anthony
22
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Aksoy, Lerzan
18
Gustafsson, Anders
18
Jang, Soocheong
18
Gil Saura, Irene
17
Mittal, Vikas
16
Prybutok, Victor R.
16
Ryu, Kisang
16
Loureiro, Sandra Maria Correia
15
Roschk, Holger
14
Söderlund, Magnus
14
Balaji, M. S.
13
Barnes, Donald C.
13
Keiningham, Timothy
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Blut, Markus
12
McColl-Kennedy, Janet R.
12
Qu, Hailin
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
Hsu, Maxwell K.
11
Huber, Frank
11
Larivière, Bart
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
367
International journal of hospitality management
250
Journal of business research : JBR
194
The journal of services marketing
147
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
107
International journal of contemporary hospitality management
97
Tourism management : research, policies, practice
86
The service industries journal
85
Cogent business & management
82
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Asia Pacific journal of marketing and logistics
60
Service business
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service research : JSR
57
Psychology & marketing
57
Journal of service management
54
Journal of strategic marketing
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
International journal of electronic marketing and retailing : IJEMR
45
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
The TQM journal : the international review of organizational improvement
42
Journal of the Academy of Marketing Science
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
The international review of retail, distribution and consumer research
37
The journal of business & industrial marketing
37
International journal of electronic customer relationship management : IJECRM
35
International journal of quality and service sciences
35
Journal of Asian finance, economics and business : JAFEB
35
International journal of services, economics and management
34
Journal of Services Marketing
34
Total quality management & business excellence
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of hospitality and tourism insights
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
more ...
less ...
Source
All
ECONIS (ZBW)
7,922
Other ZBW resources
207
BASE
3
RePEc
2
EconStor
1
Showing
1
-
10
of
8,135
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Social casinos : winning isn't everything
Barsky, Jonathan
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 71-85
Persistent link: https://www.econbiz.de/10012654041
Saved in:
2
Multilevel environment induced impulsive
gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
3
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
4
Understanding casino experiential attributes : an application to market positioning
Wong, IpKin Anthony
;
Wu, JiaYi Seven
- In:
International journal of hospitality management
35
(
2013
),
pp. 214-224
Persistent link: https://www.econbiz.de/10010225794
Saved in:
5
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
6
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive
gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
9
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
10
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
