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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
79,965
Consumer behaviour
79,961
Relationship marketing
8,921
Beziehungsmarketing
8,917
Theorie
8,842
Theory
8,839
Brand management
7,462
Markenführung
7,453
Markenimage
6,636
Brand image
6,629
Online retailing
5,567
Online-Handel
5,565
Kundenzufriedenheit
5,489
Social Web
4,728
Social web
4,728
Online-Marketing
4,481
Internet marketing
4,471
USA
4,463
United States
4,411
Service quality
4,329
Dienstleistungsqualität
4,326
Brand
4,288
Markenartikel
4,243
Einzelhandel
4,089
Retail trade
4,053
Werbewirkung
3,586
Advertising effects
3,577
Electronic Commerce
3,540
Deutschland
3,508
E-commerce
3,484
Germany
3,472
Experiment
3,365
Emotion
3,207
Advertising
2,886
Werbung
2,877
Private consumption
2,852
Privater Konsum
2,851
Viral marketing
2,740
Virales Marketing
2,740
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Online availability
All
Undetermined
2,981
Free
942
Type of publication
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Article
4,867
Book / Working Paper
625
Journal
3
Type of publication (narrower categories)
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Article in journal
4,746
Aufsatz in Zeitschrift
4,746
Aufsatz im Buch
110
Book section
110
Graue Literatur
67
Non-commercial literature
67
Hochschulschrift
60
Conference paper
46
Konferenzbeitrag
46
Arbeitspapier
40
Working Paper
40
Thesis
38
Collection of articles of several authors
11
Sammelwerk
11
Konferenzschrift
10
Aufsatzsammlung
8
Case study
4
Fallstudie
4
Ratgeber
4
research-article
4
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3
Conference proceedings
3
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3
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2
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1
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1
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1
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1
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1
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English
5,403
German
90
French
2
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
Xu, Xun
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
195
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
International journal of services and operations management
23
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Source
All
ECONIS (ZBW)
5,490
Other ZBW resources
5
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1
Changing perception of consumers towards Nepalese insurance products
Rawat, Ramesh
- In:
Nepalese journal of economics : a publication of …
3
(
2019
)
1
,
pp. 60-71
Persistent link: https://www.econbiz.de/10013204453
Saved in:
2
Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima
;
Oberoi, Manpreet Kaur
- In:
Global journal of business management : GJBM
10
(
2016
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
Saved in:
3
A study on factors influencing consumer perception on general insurance
Krishnamoorthy, D.
;
Jayakumar, Sandra K
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 842-848
Persistent link: https://www.econbiz.de/10012542551
Saved in:
4
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
5
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
Saved in:
6
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
7
Changing consumer behavior paradigms
Parahoo, Sanjai
;
Harvey, Heather
;
Radi, Gihad
- In:
Corporate reputation review : an international journal
17
(
2014
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
Saved in:
8
Does customer satisfaction on product quality illustrates loyalty of agricultural product?
Sadeli, Agriani H.
;
Utami, Hesty N.
;
Rahmanissa, Rayi
- In:
International journal of applied business and economic …
14
(
2016
)
1
,
pp. 223-232
Persistent link: https://www.econbiz.de/10011547456
Saved in:
9
Perceived product necessity, perceived value, customer satisfaction and affective attitude : an integrative model
Makanyeza, Charles
;
Macheyo, Rudo
;
Du Toit, Francois
- In:
Journal of African business
17
(
2016
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011559273
Saved in:
10
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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