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~subject:"Customer satisfaction"
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Customer satisfaction
Unternehmensnetzwerk
24,335
Business network
24,186
Service quality
21,688
Dienstleistungsqualität
20,937
Dienstleistungssektor
12,433
Service industry
11,427
Theorie
8,684
Theory
8,551
Luftverkehr
7,378
Kundenzufriedenheit
6,478
Air transport
5,972
Deutschland
5,902
Germany
5,307
Consumer behaviour
5,223
Innovation
5,215
Konsumentenverhalten
5,177
USA
4,875
Relationship marketing
4,874
Beziehungsmarketing
4,867
United States
4,678
Soziales Netzwerk
4,451
Airline
4,416
Social network
4,405
Fluggesellschaft
4,365
Unternehmensdienstleistung
3,710
Welt
3,664
Business services
3,634
World
3,617
Netzwerk
3,553
Network
3,400
Leistungsbündel
3,309
Bundling strategy
3,284
Innovationsmanagement
2,932
Qualitätsmanagement
2,884
Unternehmenskooperation
2,854
Quality management
2,825
Innovation management
2,821
Lieferkette
2,676
Supply chain
2,674
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Undetermined
3,178
Free
1,112
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Article
5,855
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806
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5,482
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5,482
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176
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176
research-article
127
Graue Literatur
78
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78
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71
Conference paper
52
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52
Arbeitspapier
50
Working Paper
50
Thesis
46
Case study
31
Fallstudie
31
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
case-report
10
conceptual-paper
10
Article
9
review-article
9
Aufsatzsammlung
8
Collection of articles written by one author
5
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5
Conference proceedings
4
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4
Ratgeber
4
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3
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3
review
3
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3
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2
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2
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1
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1
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1
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1
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English
6,481
German
160
Undetermined
20
French
2
Italian
1
Author
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Han, Heesup
35
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
18
McColl-Kennedy, Janet R.
15
Shahin, Arash
15
Söderlund, Magnus
15
Balaji, M. S.
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Hyun, Sunghyup Sean
12
Van Vaerenbergh, Yves
12
Grégoire, Yany
11
Guchait, Priyanko
11
Ringle, Christian M.
11
Sparks, Beverley
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Svensson, Göran
9
Bonfanti, Angelo
8
Bujisic, Milos
8
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Berlin / Universitätsbibliothek
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
228
Journal of retailing and consumer services
216
Journal of business research : JBR
150
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
106
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
83
Journal of air transport management
75
Tourism management : research, policies, practice
64
Service business
63
The TQM journal : the international review of organizational improvement
63
Journal of service research : JSR
61
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of service management
46
Managing service quality : MSQ ; an international journal
44
International journal of services and operations management : IJSOM
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
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Source
All
ECONIS (ZBW)
6,469
Other ZBW resources
160
RePEc
20
EconStor
9
BASE
3
Showing
1
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10
of
6,661
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date (oldest first)
1
The anomaly of
airline
passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
2
Determinants of customer satisfaction with
airline
services : an analysis of customer feedback big data
Park, Eunil
;
Jang, Yeonju
;
Kim, Jina
;
Jeong, Nam Jeong
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
Saved in:
3
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic
airline
industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
4
Uncovering customer service experiences with Twitter : the case of
airline
industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
Saved in:
5
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic
airline
services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
6
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
7
Validating a consumer-based service brand equity (CBSBE) model in the
airline
industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
8
The role of satisfaction on customer reuse to
airline
services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
9
Spatially dispersed employee recovery : an
airline
case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
10
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
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