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Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti; Chuancharoen, Supakij; … - In: International journal of management & enterprise … 9 (2010) 4, pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
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Service satisfaction through external knowledge management
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; … - In: International journal of services and standards 4 (2008) 2, pp. 182-193
Persistent link: https://www.econbiz.de/10003672595
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Learning and preparing for Thailand Quality Award : customer satisfaction analysis
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; … - In: International journal of electronic customer … 5 (2011) 3/4, pp. 236-249
Persistent link: https://www.econbiz.de/10009489256
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Proposed verification method for the content suitability of the customer satisfaction survey
Takala, Josu; Bhufhai, Amnat; Phusavat, Kongkiti - In: Industrial Management & Data Systems 106 (2006) 6, pp. 841-854
Purpose – To address multiple problems facing a company's top management with respect to the customer satisfaction survey. Is the customer satisfaction survey still suitable after many years of use? What method should be applied to help ensure better utilization of information from the...
Persistent link: https://www.econbiz.de/10014823973