//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A five‐country study of nation...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Marketingmanagement
25
Marketing management
24
Multinationales Unternehmen
22
Firm performance
21
Supply chain
21
Unternehmenserfolg
21
Lieferkette
20
Transnational corporation
20
Strategisches Management
17
Strategic management
16
Relationship marketing
15
Beziehungsmarketing
12
Knowledge management
10
Marketing
10
Resource-based view
10
Ressourcenorientierter Ansatz
10
Theorie
10
Theory
10
Wissensmanagement
10
Consumer behaviour
9
Konsumentenverhalten
9
Kundenzufriedenheit
9
Bibliometrics
8
Bibliometrie
8
Internationales Management
8
USA
8
United States
8
Globalisierung
7
Innovation
7
International management
7
International marketing
7
Lieferantenmanagement
7
Organisationstheorie
7
Organization theory
7
Partial least squares
7
Partielle kleinste Quadrate
7
Supplier relationship management
7
Globalization
6
Internationales Marketing
6
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Hult, G. Tomas M.
8
Morgeson, Forrest V., III.
6
Fornell, Claes
4
Sharma, Pratyush Nidhi
3
Mithas, Sunil
2
Bateman, Patrick J.
1
Boyer, Kenneth K.
1
Keillor, Bruce D.
1
Keiningham, Timothy
1
Morgan, Neil A.
1
Morgeson, Forrest V.
1
Prud'homme, Andrea M.
1
Sharma, Udit
1
Ulusoy, Emre
1
Zhang, Yufei
1
more ...
less ...
Published in...
All
Journal of marketing
3
Direct marketing : an international journal
1
International journal of electronic marketing and retailing : IJEMR
1
Journal of international marketing
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Public management review
1
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
2
An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.
;
Boyer, Kenneth K.
;
Hult, G. Tomas M.
- In:
Direct marketing : an international journal
1
(
2007
)
2
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
Saved in:
3
Cross-national differences in consumer satisfaction : mobile services in emerging and developed markets
Morgeson, Forrest V., III.
;
Sharma, Pratyush Nidhi
; …
- In:
Journal of international marketing
23
(
2015
)
2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011292300
Saved in:
4
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
5
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
6
An abnormally abnormal intangible : stock returns on customer satisfaction
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 122-125
Persistent link: https://www.econbiz.de/10011591216
Saved in:
7
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
8
Do managers know what their customers think and why?
Hult, G. Tomas M.
;
Morgeson, Forrest V., III.
;
Morgan, …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011637149
Saved in:
9
Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Morgeson, Forrest V., III.
;
Sharma, Pratyush Nidhi
; …
- In:
Public management review
24
(
2022
)
12
,
pp. 1933-1956
Persistent link: https://www.econbiz.de/10013417191
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->