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~subject:"Customer satisfaction"
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Customer satisfaction
Customer services quality
365
Consumer behaviour
249
Brand awareness
246
Brand image
198
Brand management
190
Konsumentenverhalten
179
Markenimage
177
Markenführung
172
brand awareness
133
Brand
105
Markenartikel
102
Relationship marketing
86
Beziehungsmarketing
79
Service quality
56
Brand loyalty
47
Brand equity
41
Brand Awareness
40
Kundenzufriedenheit
37
Customer loyalty
36
Dienstleistungsqualität
35
brand image
35
brand loyalty
35
Social Web
33
Social web
33
Brands
32
Internet marketing
27
Advertising
26
Banking
26
Marketing management
26
perceived quality
26
Online-Marketing
25
Advertising effects
24
Electronic commerce
24
India
24
Marketingmanagement
24
SERVQUAL
24
Werbewirkung
24
brand equity
24
Customer service
22
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research-article
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Article in journal
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Aufsatz in Zeitschrift
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non-article
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review
4
review-article
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case-report
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back-matter
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English
155
Undetermined
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Kandampully, Jay
3
Liu, Chih-Hsing
3
Abdullah, Kalthom
2
Amin, Muslim
2
Chou, Sheng-Fang
2
Cronin, J. Joseph
2
Estelami, Hooman
2
Estiri, Mehrdad
2
Gan, Bernard
2
Hosseini, Farshid
2
Hu, Hsin‐Hui
2
Hume, Margee
2
Isa, Zaidi
2
Laroche, Michel
2
Lim, Heejin
2
Mahalingam, S.
2
Mahapatra, Siba Sankar
2
Mohd, Dinon
2
Mohsin, Asad
2
Osayawe Ehigie, Benjamin
2
Padma, Panchapakesan
2
Prybutok, Victor R.
2
Qin, Hong
2
Rajendran, Chandrasekharan
2
Sangeetha, Jaya
2
Sullivan Mort, Gillian
2
Tu, Jin-Hua
2
Yazdani, Hamidreza
2
Abbott, Je'Anna
1
Abd El Aziz, Rasha
1
Abu‐El Samen, Amjad A.
1
Abu‐Lail, Bayan N.
1
Agus, Arawati
1
Ah Park, Jeong
1
Ahmad, Anees
1
Akram, Mubasher
1
Akroush, Mamoun N.
1
Ali, Rofin Thirunelvelikaran Mohammed
1
Allen, Peter M.
1
Al‐Hawari, Mohammed
1
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Journal of Services Marketing
26
International Journal of Quality & Reliability Management
11
International Journal of Contemporary Hospitality Management
10
International Journal of Islamic and Middle Eastern Finance and Management
9
The TQM Journal
8
European Journal of Marketing
6
International Journal of Quality and Service Sciences
6
Human Resource Management International Digest
4
Journal of Service Management
4
Strategic Direction
4
Benchmarking : an international journal ; BIJ
3
International Journal of Bank Marketing
3
International Journal of Operations & Production Management
3
Marketing Intelligence & Planning
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific Journal of Marketing and Logistics
2
Benchmarking: An International Journal
2
Industrial Management & Data Systems
2
International Journal of Culture, Tourism and Hospitality Research
2
International journal of contemporary hospitality management
2
Journal of Consumer Marketing
2
Journal of Facilities Management
2
Journal of Islamic Marketing
2
The journal of services marketing
2
Benchmarking : an international journal
1
Business and Economic Research : BER
1
European Business Review
1
European journal of marketing
1
Global business and finance review
1
International Journal of Productivity and Performance Management
1
International Journal of Public Sector Management
1
International Journal of Retail & Distribution Management
1
International journal of business
1
International journal of business innovation and research : IJBIR
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of economic perspectives : IJEP
1
International journal of economics and business research : IJEBR
1
International journal of management and economics
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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Other ZBW resources
118
ECONIS (ZBW)
37
RePEc
4
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1
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
Saved in:
2
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
3
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
4
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
5
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
6
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
7
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
8
Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
Saved in:
9
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
10
Managing and improving service quality in higher education
Sharabi, Moshe
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
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