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~subject:"Customer service"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Customer service
Service industry
USA
Großbritannien
32,147
United Kingdom
31,977
Bibliometrics
13,523
Bibliometrie
13,451
Customer satisfaction
10,649
Kundenzufriedenheit
10,640
Service quality
6,257
Dienstleistungsqualität
6,255
Consumer behaviour
6,174
Konsumentenverhalten
6,174
Dienstleistungssektor
5,856
United States
5,403
Relationship marketing
5,078
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5,077
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4,217
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4,188
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3,283
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3,271
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2,357
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2,346
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2,213
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2,029
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2,028
Estimation
1,957
Schätzung
1,957
Kundenservice
1,816
Welt
1,685
World
1,683
Japan
1,528
Firm performance
1,389
Unternehmenserfolg
1,388
Job satisfaction
1,386
Arbeitszufriedenheit
1,385
Comparison
1,342
Vergleich
1,340
Qualitätsmanagement
1,240
Quality management
1,238
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3,033
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630
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11,417
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741
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186
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3,417
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3,157
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2,722
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2,722
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1,084
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870
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551
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96
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Gallouj, Fai͏̈z
21
Edvardsson, Bo
19
Gustafsson, Anders
18
Witell, Lars
17
Broadberry, Stephen N.
16
Kowalkowski, Christian
16
Mattila, Anna S.
16
McColl-Kennedy, Janet R.
16
Rubalcaba-Bermejo, Luis
16
Walsh, Gianfranco
16
Gebauer, Heiko
14
Kanas, Angelos
14
Wirtz, Jochen
14
Gil-Alaña, Luis A.
13
Peel, David
13
Djellal, Faridah
12
O'Mahony, Mary
12
Beatty, Sharon E.
11
Cheng, T. C. E.
11
Hamori, Shigeyuki
11
Han, Heesup
11
Jang, Soocheong
11
Kindström, Daniel
11
MacDonald, Ronald
11
Sarno, Lucio
11
Sharma, Piyush
11
Ark, Bart van
10
Barnes, Donald C.
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Bosch, Gerhard
9
Brady, Michael K.
9
Collier, Joel E.
9
Cuadrado Roura, Juan R.
9
Huang, Ming-Hui
9
Kraus, Sascha
9
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Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Europäische Kommission
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
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3
Statistik Austria
3
USA / Bureau of Labor Statistics
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Verband der Vereine Creditreform
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Europäischer Wirtschafts- und Sozialausschuss
2
Federal Reserve Bank of St. Louis
2
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Kundendienstverband Deutschland
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
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Published in...
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The service industries journal
298
Journal of business research : JBR
164
The journal of services marketing
151
Journal of retailing and consumer services
122
International journal of hospitality management
120
Journal of service research : JSR
89
Applied economics
84
Journal of service management
80
Industrial marketing management : the international journal for industrial and high-tech firms
78
Service business
74
International journal of production economics
73
Journal of international money and finance
66
Services marketing quarterly
56
International journal of services and operations management
52
Economics letters
49
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
48
International journal of services technology and management
47
Journal of service research
47
International journal of contemporary hospitality management
46
Managing service quality : MSQ ; an international journal
45
The international journal of human resource management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Structural change and economic dynamics : SC+ED
42
Technological forecasting & social change : an international journal
42
The journal of business & industrial marketing
41
European journal of operational research : EJOR
40
Regional studies
40
Applied financial economics
39
The review of economics and statistics
39
Journal of the Academy of Marketing Science
36
Psychology & marketing
36
Economics of innovation and new technology
35
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
35
The economic journal : the journal of the Royal Economic Society
35
Economic modelling
34
The journal of economic history
34
Applied economics letters
31
International journal of production research
31
The journal of finance : the journal of the American Finance Association
31
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Source
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ECONIS (ZBW)
12,343
USB Cologne (EcoSocSci)
1
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1
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12,344
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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