//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
~subject:"Welt"
~type_genre:"Article in journal"
~type_genre:"Government document"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Welt
Großbritannien
31,569
United Kingdom
31,493
Bibliometrics
13,427
Bibliometrie
13,355
Customer satisfaction
10,530
Kundenzufriedenheit
10,521
Service quality
6,211
Dienstleistungsqualität
6,209
Consumer behaviour
6,117
Konsumentenverhalten
6,117
Dienstleistungssektor
5,781
Service industry
5,770
USA
5,187
United States
5,181
Relationship marketing
4,975
Beziehungsmarketing
4,974
Deutschland
3,798
Germany
3,790
Theory
2,873
Theorie
2,860
Frankreich
2,278
France
2,275
Innovation
2,172
EU countries
2,088
EU-Staaten
2,087
Estimation
1,934
Schätzung
1,934
Kundenservice
1,700
World
1,598
Japan
1,490
Firm performance
1,372
Job satisfaction
1,370
Unternehmenserfolg
1,370
Arbeitszufriedenheit
1,369
Comparison
1,302
Vergleich
1,299
Quality management
1,215
Qualitätsmanagement
1,214
more ...
less ...
Online availability
All
Undetermined
1,416
Free
327
Type of publication
All
Article
3,193
Book / Working Paper
111
Journal
4
Type of publication (narrower categories)
All
Article in journal
Government document
Aufsatz in Zeitschrift
3,244
Graue Literatur
904
Non-commercial literature
904
Aufsatz im Buch
743
Book section
743
Working Paper
643
Arbeitspapier
608
Collection of articles of several authors
379
Sammelwerk
379
Hochschulschrift
331
Thesis
266
research-article
219
Aufsatzsammlung
202
Konferenzschrift
152
Bibliografie enthalten
117
Bibliography included
117
Case study
101
Fallstudie
101
Conference proceedings
89
Amtsdruckschrift
67
case-report
48
Ratgeber
44
Guidebook
42
Collection of articles written by one author
37
Sammlung
37
Lehrbuch
36
Textbook
36
Handbook
33
Handbuch
33
Bibliografie
32
Conference paper
30
Konferenzbeitrag
30
Statistik
27
Systematic review
23
review-article
23
Übersichtsarbeit
23
No longer published / No longer aquired
22
Statistics
21
more ...
less ...
Language
All
English
3,180
German
104
French
15
Italian
5
Spanish
3
Hungarian
1
Romanian
1
Russian
1
more ...
less ...
Author
All
Kumar, Satish
15
Gustafsson, Anders
11
Becker, Kip
10
Chan, Kam C.
10
Mattila, Anna S.
10
Van Vaerenbergh, Yves
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Edvardsson, Bo
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Wirtz, Jochen
7
Beatty, Sharon E.
6
Collier, Joel E.
6
Ellinger, Alexander E.
6
Gremler, Dwayne D.
6
Gruber, Thorsten
6
Medler-Liraz, Hana
6
Pandey, Nitesh
6
Sharma, Piyush
6
Brady, Michael K.
5
Dagger, Tracey S.
5
Dixon, Matthew
5
Groth, Markus
5
Haas, Alexander
5
Larivière, Bart
5
Lyu, Yijing
5
Prentice, Catherine
5
Román, Sergio
5
Ruyter, Ko de
5
Seger-Guttmann, Tali
5
Subramony, Mahesh
5
Voorhees, Clay M.
5
Alkire, Linda
4
Baker, H. Kent
4
Baker, Melissa A.
4
Bontis, Nick
4
more ...
less ...
Institution
All
Internationales Arbeitsamt
8
International Labour Conference
6
Großbritannien / Department of Trade and Industry
3
OECD
3
Sachverständigenrat zur Begutachtung der Gesamtwirtschaftlichen Entwicklung
3
Europäische Kommission
2
Großbritannien / Department of the Environment
2
Internationale Arbeitsorganisation / Sectoral Activities Programme
2
Tripartite Meeting on Productivity and Employment in Commerce and Offices <1994, Genf>
2
Colloque Sésame <1986, Arc-de-Senans>
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
ECOTEC Research and Consulting Limited <Birmingham>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Europäisches Parlament / Referat Wissenschaftliche Vorausschau
1
Fondation Claude-Nicolas Ledoux
1
Great Britain / Parliament / House of Lords / Select Committee on Economic Affairs
1
Großbritannien / Comptroller and Auditor General
1
Großbritannien / Department of Social Security
1
Großbritannien / Department of Transport
1
Großbritannien / Department of the Environment, Transport and the Regions
1
Großbritannien / Ministry of Defence
1
Großbritannien / Parliament / House of Commons / Library
1
Indonesian Scholars International Convention <14., 2014, Oxford>
1
International Energy Agency
1
International Seminar on the Effects of Structural Change on Employment and Education and Training in the Service Sector <1989, Washington, DC>
1
Internationales Arbeitsamt / Bureau for Gender Equality
1
Internationales Institut für Arbeitsfragen
1
KPMG European High Technology Practice <London>
1
Kanada / Trade and Economic Analysis Division
1
OECD / Joint Working Party on Trade and Environment
1
OECD / Statistics Directorate
1
Organisation for Economic Co-Operation and Development
1
Sema-Metra <Montrouge>
1
Seminar on Trade and Migration <2003, Genf>
1
Textile Statistics Bureau <Manchester>
1
Thüringen / Landesregierung
1
UNCTAD / Secretariat
1
UNCTAD / Trade and Development Board
1
USA / Bureau of International Labor Affairs
1
more ...
less ...
Published in...
All
Journal of business research : JBR
79
The journal of services marketing
77
Journal of retailing and consumer services
76
International journal of hospitality management
73
The service industries journal
46
Journal of service research : JSR
37
Journal of service management
31
International journal of contemporary hospitality management
28
Journal of service research
27
Technological forecasting & social change : an international journal
23
Research policy : policy, management and economic studies of science, technology and innovation
22
Journal of air transport management
21
Services marketing quarterly
21
International journal of services and operations management
20
Psychology & marketing
20
Tourism management : research, policies, practice
20
Journal of retailing
19
Journal of hospitality marketing & management
18
Managing service quality : MSQ ; an international journal
18
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
16
International journal of production economics
15
Journal of service theory and practice : JSTP
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Service business
14
Applied economics
13
Harvard-Business-Manager : das Wissen der Besten
13
International journal of business and economics
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Applied economics letters
12
Cogent business & management
12
International journal of consumer studies
12
International journal of quality and service sciences
12
International review of economics & finance : IREF
12
International review of financial analysis
12
Journal of marketing
12
Journal of travel and tourism marketing
12
The TQM journal : the international review of organizational improvement
12
more ...
less ...
Source
All
ECONIS (ZBW)
3,308
Showing
1
-
10
of
3,308
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->