//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Großbritannien
30,862
United Kingdom
30,788
Bibliometrics
13,353
Bibliometrie
13,281
Customer satisfaction
10,572
Kundenzufriedenheit
10,562
Service quality
6,215
Dienstleistungsqualität
6,213
Consumer behaviour
6,105
Konsumentenverhalten
6,105
Dienstleistungssektor
5,471
Service industry
5,465
USA
5,156
United States
5,153
Relationship marketing
5,017
Beziehungsmarketing
5,016
Deutschland
3,808
Germany
3,797
Theory
3,042
Theorie
3,029
Frankreich
2,184
Innovation
2,183
France
2,181
EU countries
1,950
EU-Staaten
1,949
Estimation
1,929
Schätzung
1,929
Kundenservice
1,757
Welt
1,594
World
1,594
Japan
1,451
Firm performance
1,374
Unternehmenserfolg
1,372
Job satisfaction
1,371
Arbeitszufriedenheit
1,370
Comparison
1,297
Vergleich
1,295
Qualitätsmanagement
1,221
Quality management
1,219
more ...
less ...
Online availability
All
Undetermined
781
Free
129
Type of publication
All
Article
1,726
Book / Working Paper
46
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Mehrbändiges Werk
Textbook
Aufsatz in Zeitschrift
1,705
Aufsatz im Buch
435
Book section
435
Hochschulschrift
236
Thesis
197
Graue Literatur
155
Non-commercial literature
155
Arbeitspapier
80
Collection of articles of several authors
80
Sammelwerk
80
Working Paper
80
Case study
71
Bibliografie enthalten
48
Bibliography included
48
Aufsatzsammlung
45
Ratgeber
43
Guidebook
41
Konferenzschrift
25
Collection of articles written by one author
16
Lehrbuch
16
Sammlung
16
Conference proceedings
14
Handbook
11
Handbuch
11
Amtsdruckschrift
8
Conference paper
8
Government document
8
Konferenzbeitrag
8
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
Forschungsbericht
4
Article
3
Company information
2
Elektronischer Datenträger
2
Firmeninformation
2
Glossar enthalten
2
Glossary included
2
more ...
less ...
Language
All
English
1,664
German
107
French
1
Spanish
1
Author
All
Gustafsson, Anders
10
Mattila, Anna S.
10
Van Vaerenbergh, Yves
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Edvardsson, Bo
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Beatty, Sharon E.
6
Collier, Joel E.
6
Ellinger, Alexander E.
6
Gremler, Dwayne D.
6
Gruber, Thorsten
6
Medler-Liraz, Hana
6
Sharma, Piyush
6
Wirtz, Jochen
6
Brady, Michael K.
5
Dagger, Tracey S.
5
Dixon, Matthew
5
Groth, Markus
5
Haas, Alexander
5
Larivière, Bart
5
Lyu, Yijing
5
Prentice, Catherine
5
Román, Sergio
5
Ruyter, Ko de
5
Seger-Guttmann, Tali
5
Subramony, Mahesh
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Danaher, Peter J.
4
De Keyser, Arne
4
Gierl, Heribert
4
Grewal, Dhruv
4
Hill, Sally Rao
4
Holmqvist, Jonas
4
Huang, Zhuowei
4
more ...
less ...
Institution
All
Europäische Kommission
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forum Berufsbildung
1
Fördergesellschaft Marketing an der Universität Augsburg
1
RWTH Aachen
1
Springer Gabler <Firma>
1
Universität Stuttgart
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
70
Journal of business research : JBR
62
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
24
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Tourism management : research, policies, practice
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
Business horizons
9
European journal of operational research : EJOR
9
European research studies
9
Harvard business review : HBR
9
International journal of services, economics and management
9
Journal of travel and tourism marketing
9
more ...
less ...
Source
All
ECONIS (ZBW)
1,772
Showing
1
-
10
of
1,772
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->