Similar Search Results

Reprisal, retribution and requital : investigating customer retaliation

Funches, Venessa; Markley, Melissa; Davis, Lenita - In: Journal of business research : JBR 62 (2009) 2, pp. 231-238

Persistent link: https://www.econbiz.de/10003810562

Applegate, Jane - 2011 - 3rd ed.

"Completely revised and updated edition of this very popular and successful small business book. The first edition of 201 Great Ideas for Your Small Business was hailed by management guru and author Tom Peters as "Brilliantly researched; Brilliantly written; A gem of priceless value on almost...

Persistent link: https://www.econbiz.de/10009124791

Performance contracting in after-sales service supply chains

Kim, Sang Hyun; Cohen, Morris A.; Netessine, Serguei - In: Management science : journal of the Institute for … 53 (2007) 12, pp. 1843-1858

Persistent link: https://www.econbiz.de/10003600441

Staffing a service system with appointment-based customer arrivals

Chung, Kwanghun; Min, Daiki - In: Journal of the Operational Research Society : OR 65 (2014) 10, pp. 1533-1543

Persistent link: https://www.econbiz.de/10010416652

Einsatz der Systemanalyse zur Strukturplanung von Kundendiensten

Behr, Stephan Marcus - 1999

Persistent link: https://www.econbiz.de/10001391935

Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction

Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061

Persistent link: https://www.econbiz.de/10011337704

A conceptual model for proactive-interactive customer complaint management systems

Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503

Persistent link: https://www.econbiz.de/10010231390

Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705

Understanding satisfying service encounters in retail banking : a dyadic perspective

Kania, Nathalie; Gruber, Thorsten - In: International journal of services, economics and management 5 (2013) 3, pp. 222-255

Persistent link: https://www.econbiz.de/10010255101

Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions

Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221

Persistent link: https://www.econbiz.de/10011473203

1
2
3
4
5
6
7
8
9
10
Next
Last