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Subject
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Customer service
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,520
Dienstleistungsqualität
6,337
Consumer behaviour
5,725
Relationship marketing
5,611
Beziehungsmarketing
5,572
Konsumentenverhalten
5,566
customer satisfaction
1,295
Satisfaction
1,104
Service innovation
1,045
Job satisfaction
1,027
Online-Handel
1,027
Arbeitszufriedenheit
1,025
Online retailing
1,024
Kundenservice
1,016
Qualitätsmanagement
945
Quality management
919
Urlaubsverhalten
879
Holiday behaviour
878
Dienstleistungssektor
847
Service industry
835
Electronic Commerce
834
E-commerce
815
Emotion
804
Beschwerdemanagement
781
Complaint management
779
Dienstleistungsinnovation
750
Innovation
748
Vertrauen
720
Confidence
719
Einzelhandel
696
Retail trade
691
Tourism
687
Brand image
674
Hotel industry
672
Hotellerie
668
Markenimage
667
Tourismus
664
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546
Free
116
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Article
926
Book / Working Paper
145
Journal
3
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Article in journal
827
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Aufsatz im Buch
40
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40
research-article
39
Hochschulschrift
26
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14
Collection of articles of several authors
13
Graue Literatur
13
Non-commercial literature
13
Sammelwerk
13
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8
Case study
7
Fallstudie
7
conceptual-paper
6
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5
Working Paper
5
Konferenzschrift
4
Ratgeber
4
viewpoint
4
Bibliografie enthalten
3
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3
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3
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3
Sammlung
3
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2
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2
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2
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2
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2
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2
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2
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1
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1
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1
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1
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English
1,003
German
70
Undetermined
2
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
Shin, Hyunju
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
McColl-Kennedy, Janet R.
6
Sharma, Piyush
6
Söderlund, Magnus
6
Dagger, Tracey S.
5
Gruber, Thorsten
5
Larivière, Bart
5
Miao, Li
5
Sirianni, Nancy J.
5
Stauss, Bernd
5
Baker, Melissa A.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Medler-Liraz, Hana
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
David, Meredith E.
3
De Keyser, Arne
3
Fan, Alei
3
Georgiev, Marin
3
Gremler, Dwayne D.
3
Grewal, Dhruv
3
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All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Springer Fachmedien Wiesbaden
3
Nomos Verlagsgesellschaft
2
Books on Demand GmbH <Norderstedt>
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Institute of Leadership and Management <London>
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
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Published in...
All
The journal of services marketing
48
Journal of retailing and consumer services
47
International journal of hospitality management
42
Journal of business research : JBR
37
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service management
13
Journal of service theory and practice
13
Journal of Services Marketing
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Journal of the Academy of Marketing Science
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of air transport management
7
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management : research, policies, practice
5
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Source
All
ECONIS (ZBW)
1,018
Other ZBW resources
53
RePEc
2
BASE
1
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date (oldest first)
1
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
2
Exploring the impacts of service innovation on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations
Ta, Dao Thi
;
Yang, Chia-Han
- In:
International journal of innovation management
22
(
2018
)
7
,
pp. 1850053-1-30
Persistent link: https://www.econbiz.de/10011936228
Saved in:
3
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
6
Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena
;
Goh, Edmund
;
Jie, Ferry
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
Saved in:
7
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
8
Market-oriented airline service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
9
User-centric service map for identifying new service opportunities from potential needs : a case of app store applications
Kim, Jieun
;
Lee, Sungjoo
;
Park, Yongtae
- In:
Creativity and innovation management
22
(
2013
)
3
,
pp. 241-264
Persistent link: https://www.econbiz.de/10010187044
Saved in:
10
Frontline employees' innovative service behavior as key to customer loyalty : insights into FLEs' resource gain spiral
Stock-Homburg, Ruth
;
Jong, Ad de
;
Zacharias, Nicolas A.
- In:
The journal of product innovation management : an …
34
(
2017
)
2
,
pp. 223-245
Persistent link: https://www.econbiz.de/10011684888
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