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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane; Bruce, Helen L.; Burton, Jamie - In: European journal of marketing 57 (2023) 10, pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
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Exploring service failure in a business-to-business context
Zhu, Xia; Zolkiewski, Judy - In: The journal of services marketing 29 (2015) 5, pp. 367-379
Persistent link: https://www.econbiz.de/10011387791