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~subject:"Customer service"
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Customer service
Consumer behaviour
56
Konsumentenverhalten
54
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
46
Kundenzufriedenheit
41
Dienstleistungsqualität
21
Service quality
21
Dienstleistungssektor
15
Service industry
14
Services
13
Dienstleistung
11
Satisfaction
9
Kundenintegration
8
Share of wallet
8
Customer experience
7
Customer integration
7
Customer value
7
Kundenwert
7
Theorie
7
Theory
7
Transformative service research
7
Brand management
6
Deutschland
6
Einzelhandel
6
Financial services
6
Germany
6
Kundenservice
6
Lieferantenmanagement
6
Markenführung
6
Marketing management
6
Marketingmanagement
6
Retail trade
6
Services marketing
6
Supplier relationship management
6
USA
6
United States
6
Big data
5
Customer retention
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Alkire, Linda
2
Burton, Jamie
2
Abboud, Liliane
1
Benoit, Sabine
1
Blümel, Jan Hendrik
1
Bohné, Thomas
1
Bruce, Helen L.
1
De Keyser, Arne
1
Fließ, Sabine
1
Giebelhausen, Michael
1
Gruber, Thorsten
1
Momma, Sabine Beate
1
Möller, Sabine
1
Orsingher, Chiara
1
Papamichail, Nadia
1
Robinson, Stacey
1
Shams, Poja
1
Temerak, Mohamed Sobhy
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Wittkowski, Kristina
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Zaki, Mohamed
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Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
1
European journal of marketing
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
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ECONIS (ZBW)
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The burdens of ownership : reasons for preferring renting
Benoit, Sabine
;
Wittkowski, Kristina
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
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2
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
3
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
4
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
5
Personal touch in digital customer service : a conceptual framework of relational personalization for conversational AI
Blümel, Jan Hendrik
;
Zaki, Mohamed
;
Bohné, Thomas
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 33-65
Persistent link: https://www.econbiz.de/10014525998
Saved in:
6
Sprachregelungen für Mitarbeiter im Kundenkontakt : Möglichkeiten und Grenzen
Fließ, Sabine
-
2003
Persistent link: https://www.econbiz.de/10013409255
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