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Service quality (SQ) : perspec...
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Customer service
Service quality
24,296
Dienstleistungsqualität
23,548
Elderly people
8,590
Ältere Menschen
8,572
Customer satisfaction
7,285
Kundenzufriedenheit
7,100
Consumer behaviour
6,255
Konsumentenverhalten
6,214
Bankgeschäft
6,124
Banking services
5,680
Relationship marketing
4,941
Beziehungsmarketing
4,932
Güterverkehr
3,235
USA
3,087
Deutschland
3,035
United States
3,000
Qualitätsmanagement
2,965
Quality management
2,920
Bank
2,912
Wirtschaftsprüfung
2,861
Financial audit
2,855
Theorie
2,763
Germany
2,743
Theory
2,714
Freight transport
2,600
Health care
2,485
Gesundheitsversorgung
2,459
Krankenhaus
2,427
Hospital
2,415
Gesundheitswesen
1,892
Health care system
1,870
Product quality
1,692
Produktqualität
1,680
Welt
1,497
World
1,481
Alternde Bevölkerung
1,386
Aging population
1,379
Altersvorsorge
1,288
Health
1,286
Gesundheit
1,285
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Undetermined
663
Free
139
CC license
12
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Article
1,092
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131
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965
Aufsatz in Zeitschrift
965
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63
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63
research-article
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9
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9
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6
review-article
5
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4
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4
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4
Ratgeber
4
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4
conceptual-paper
4
viewpoint
4
Konferenzschrift
3
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2
Accompanied by computer file
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Bibliografie enthalten
1
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1
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English
1,149
German
74
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McColl-Kennedy, Janet R.
10
Gustafsson, Anders
9
Mattila, Anna S.
8
Söderlund, Magnus
8
Ye, Yijiao
7
Chi, Nai-Wen
6
Larivière, Bart
6
Shin, Hyunju
6
Stauss, Bernd
6
Van Vaerenbergh, Yves
6
Brady, Michael K.
5
De Keyser, Arne
5
Lyu, Yijing
5
Paluch, Stefanie
5
Patterson, Paul G.
5
Chen, Pei-Chi
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Ellinger, Alexander E.
4
Groth, Markus
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mahr, Dominik
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Miao, Li
4
Muir, Ian
4
Odekerken-Schröder, Gaby
4
Pitt, Leyland F.
4
Prentice, Catherine
4
Román, Sergio
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Voorhees, Clay M.
4
Zhou, Xing
4
Adil, Mohd
3
Ali, Ahsan
3
Auh, Seigyoung
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Published in...
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The journal of services marketing
61
Journal of retailing and consumer services
56
International journal of hospitality management
49
Journal of business research : JBR
39
Journal of service management
28
International journal of contemporary hospitality management
23
Journal of service research
23
Journal of hospitality marketing & management
18
Journal of service research : JSR
17
Journal of service theory and practice
13
The service industries journal
13
Journal of air transport management
12
Psychology & marketing
12
Tourism management : research, policies, practice
12
International journal of quality and service sciences
11
The TQM journal : the international review of organizational improvement
11
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Service business
10
International journal of services and operations management
9
Journal of Services Marketing
9
Services marketing quarterly
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Managing service quality : MSQ ; an international journal
8
International Journal of Bank Marketing
7
International journal of consumer studies
7
The TQM Magazine
7
Asia Pacific journal of marketing and logistics
6
Benchmarking : an international journal ; BIJ
6
Business horizons
6
International journal of business and economics
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
European journal of marketing
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Journal of Consumer Marketing
5
Journal of marketing
5
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ECONIS (ZBW)
1,166
Other ZBW resources
55
BASE
2
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1
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
Saved in:
2
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
3
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
4
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
5
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.
;
Novokreshchenova, N. A.
; …
- In:
European research studies
19
(
2016
)
3B
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
Saved in:
6
A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali
;
Noraei, Mahmoud
;
Kavosh, Kamyar
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
Saved in:
7
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
8
Beratungsqualität in Finanzdienstleistungen
Evers, Jan
;
Reifner, Udo
;
Krüger, Ulrich
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
Saved in:
9
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
10
Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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