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~subject:"Customer service"
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Customer service
Experiment
44,046
Relationship marketing
26,267
Beziehungsmarketing
25,593
Service quality
21,688
Dienstleistungsqualität
20,937
Consumer behaviour
16,411
Theorie
16,247
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16,181
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16,093
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15,488
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13,904
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9,282
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9,089
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8,927
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6,097
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5,594
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5,566
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3,818
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3,785
experiment
3,571
Emotion
3,185
Brand management
3,172
Qualitätsmanagement
3,165
Markenführung
3,160
Motivation
3,126
Quality management
3,090
Kundenservice
3,065
Verhaltensökonomik
2,849
Behavioral economics
2,826
Mitarbeiterbindung
2,800
Employee retention
2,798
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19
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14
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11
Wirtz, Jochen
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Cook, Sarah
8
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Shin, Hyunju
8
Walsh, Gianfranco
8
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7
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7
Ellinger, Alexander E.
7
Fassott, Georg
7
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7
Helmke, Stefan
7
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7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
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6
Bowen, David E.
6
Collier, Joel E.
6
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6
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6
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6
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Gierl, Heribert
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Verlag Dr. Kovač
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Fördergesellschaft Marketing an der Universität Augsburg
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Harvard Graduate School of Business Administration
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IGI Global
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ISM University of Management and Economics
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National Bureau of Economic Research
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Nomos Verlagsgesellschaft
2
RWTH Aachen
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Shaker Verlag
2
Siauliai University
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Vivento-Customer-Services <Bonn>
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1
Bergische Universität Wuppertal
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DaimlerChrysler AG / Global Service & Parts
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Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
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Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
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Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
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1
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1
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1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Förderkreis des Verbandes Deutscher Verkehrsunternehmen
1
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Journal of retailing and consumer services
76
The journal of services marketing
75
International journal of hospitality management
74
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
30
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
26
International journal of contemporary hospitality management
24
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Tourism management : research, policies, practice
15
Europäische Hochschulschriften / 5
14
International Journal of Retail & Distribution Management
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International Journal of Contemporary Hospitality Management
12
International journal of quality and service sciences
12
Journal of Consumer Marketing
12
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ECONIS (ZBW)
3,069
Other ZBW resources
349
RePEc
19
BASE
17
EconStor
3
USB Cologne (EcoSocSci)
1
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1
The effects of
employee
behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
2
A customer scorned : effects of
employee
reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
The authentic service
employee
: service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service
employee
well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
The productive service
employee
: personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Customer incivility and
employee
outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
The influence of social perceptions on restaurant
employee
work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
9
Frontline
employee
anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
10
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
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