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~subject:"Customer service"
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Customer service
Customer satisfaction
29
Consumer behaviour
26
Kundenzufriedenheit
24
Konsumentenverhalten
23
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
11
Relationship marketing
11
Einzelhandel
8
Retail trade
8
Kundenservice
7
Service encounters
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
customer satisfaction
6
Decision
5
Entscheidung
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Marketing management
5
Marketingmanagement
5
Satisfaction
5
Dienstleistungsberufe
4
Dienstleistungssektor
4
Loyalty programs
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Robot
4
Roboter
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Service industry
4
Service workers
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
Internet marketing
3
Kundenbindungsprogramm
3
Künstliche Intelligenz
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Loyalty program
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Online retailing
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Online-Handel
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Online-Marketing
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Söderlund, Magnus
7
Berg, Hanna
1
Daunfeldt, Sven-Olov
1
Liljedal, Karina T.
1
Mattsson, Jan
1
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Journal of retailing and consumer services
3
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
7
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1
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
3
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
4
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
5
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
6
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
7
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
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