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Customer service
Consumer behaviour
83,564
Konsumentenverhalten
81,114
Theorie
13,731
Theory
13,442
Relationship marketing
10,005
Outsourcing
9,996
Beziehungsmarketing
9,967
Vertrag
7,873
Brand management
7,625
Markenführung
7,585
Deutschland
6,890
Brand image
6,753
Markenimage
6,713
Customer satisfaction
6,405
Kundenzufriedenheit
6,192
Contract
6,049
Germany
6,027
USA
6,018
Online-Handel
5,725
Online retailing
5,714
United States
5,707
Service quality
5,481
Dienstleistungsqualität
5,383
Social Web
4,904
Social web
4,902
Online-Marketing
4,574
Internet marketing
4,561
Brand
4,349
Markenartikel
4,340
Einzelhandel
4,329
Retail trade
4,291
Electronic Commerce
3,904
E-commerce
3,766
Unternehmensdienstleistung
3,714
Experiment
3,679
Werbewirkung
3,646
Business services
3,638
Advertising effects
3,606
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Stauss, Bernd
19
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14
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11
Wirtz, Jochen
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Cook, Sarah
8
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Shin, Hyunju
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Ellinger, Alexander E.
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dagger, Tracey S.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Gelbrich, Katja
6
Gierl, Heribert
6
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6
Groth, Markus
6
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6
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Books on Demand GmbH <Norderstedt>
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Springer Fachmedien Wiesbaden
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
IGI Global
2
ISM University of Management and Economics
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
Siauliai University
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
Bergische Universität Wuppertal
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Förderkreis des Verbandes Deutscher Verkehrsunternehmen
1
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Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
74
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
30
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
26
International journal of contemporary hospitality management
24
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
International Journal of Retail & Distribution Management
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
International journal of quality and service sciences
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International Journal of Contemporary Hospitality Management
12
Journal of Consumer Marketing
12
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ECONIS (ZBW)
3,079
Other ZBW resources
349
RePEc
19
BASE
17
EconStor
3
USB Cologne (EcoSocSci)
1
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1
Outsourcing
customer support : the role of provider customer focus
Wuyts, Stefan
;
Rindfleisch, Aric
;
Citrin, Alka
- In:
Journal of operations management
35
(
2015
),
pp. 40-55
Persistent link: https://www.econbiz.de/10011284727
Saved in:
2
Controlling von Life Cycle Cost-Verträgen produzierender Dienstleister
Seewöster, Tim
-
2006
Persistent link: https://www.econbiz.de/10003401284
Saved in:
3
Contract
design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
4
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
5
Understanding consumer reactions to offshore
outsourcing
of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
6
Consumer attitude toward
outsourcing
of technical support services : an exploratory study
Koku, Paul Sergius
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
Saved in:
7
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
8
Wettbewerbsfaktor Dienstleistung : Produktion von Dienstleistungen - Produktion als Dienstleistung
Corsten, Hans
(
ed.
);
Schneider, Herfried
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10000682201
Saved in:
9
Influence factors for operational control and compensation in professional service firms
Goodale, John C.
;
Kuratko, Donald F.
;
Hornsby, Jeffrey S.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 669-688
Persistent link: https://www.econbiz.de/10003766814
Saved in:
10
Influence of 3PL service offerings on client performance in India
Rajesh, R.
;
Pugazhendhi, S.
;
Ganesh, K.
;
Muralidharan, C.
; …
- In:
Transportation research / E : an international journal
47
(
2011
)
2
,
pp. 149-165
Persistent link: https://www.econbiz.de/10008858079
Saved in:
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